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Jobs or company...

Compliance and QC Manager

  • Full Time, onsite
  • TG Human Resource Services Sdn. Bhd.
  • Petaling Jaya, Malaysia
Salary undisclosed
Checking job availability...
Original
Simplified

A) BNM Compliance :
1. Ensure compliance with BNM's regulations on e-wallet services, including the Financial Services Act (FSA), Anti-Money Laundering (AML), and Counter Financing of Terrorism (CFT) requirements.

2. Develop and implement compliance policies and procedures related to e-wallet services, ensuring that they align with BNM’s guidelines and industry best practices.

3. Conduct regular internal audits to ensure compliance with BNM guidelines, preparing reports for senior management and regulatory authorities.

4. Serve as the primary point of contact with BNM and other regulatory bodies for compliance matters.

5. Monitor regulatory changes and developments in BNM policies, ensuring the company is proactive in adjusting its compliance programs.

6. Review and ensure all company Standard Operating Procedures (SOPs) are aligned with industry best practices and internal quality standards. Regularly assess the effectiveness of SOPs and recommend improvements.

7. Prepare, Review, and Submit Report to BNM (Monthly, Quarterly, and Yearly Report).

B) Standard Operating Procedures (SOP) & Quality Control (QC) for Business Operations and Customer Supports:

1. Report Logging: Ensure that all relevant reports are properly logged into the company’s Intranet on a daily basis, maintaining a high standard of accuracy and record-keeping.

2. Weekly Audit: Perform weekly audits on log times and details, ensuring that all data is correctly recorded and compliant with operational procedures.

3. Ticket Management: Oversee ticket management processes, ensuring that all tickets are read and acknowledged within a specific time window from their generation.

4. Daily Ticket Follow-Up: Conduct daily follow-ups on the status of tickets, ensuring swift resolution and that all issues are addressed in a timely manner.5. Weekly, monthly, quarterly and annual report preparation: Prepare detailed and accurate reports for review for both internal management and client review.6. Work closely with finance and operation team to QA all the customer refund and cancellation processing.

5. Weekly, monthly, quarterly and annual report preparation: Prepare detailed and accurate reports for review for both internal management and client review.

6. Work closely with finance and operation team to QA all the customer refund and cancellation processing.

Job Type: Permanent

Pay: RM6,500.00 - RM9,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Work Location: In person

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