Banking Customer Service - Kuala Lumpur
RM 2,500 - RM 2,800 / Per Mon
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- Attracts potential customers by answering product and service questions, suggesting information about other banking products and services
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
- Providing accurate information and resolving customer issues related to digital banking products and services.
- Maintaining a high level of product knowledge to effectively support customer need.
- Candidate must possed Diploma or Degree in Business Administration/Studies/Muamalat/Banking.
- Fresh graduates are welcome to apply.
- Training will be provided.
- Willing to work in contract duration (6 months contract / renew based on performance).
- Malaysian Citizen only
- Able to commit working in shift (24/7 rotational shift)
- Shift Rotation / Rotational Offday / Not Fixed (8hours working):
a. 7am - 4pm
b. 9am-6pm
c. 1pm-10pm (Last shift for Women)
d. 10pm-7am
- Good communication skill and computer literacy especially Microsoft office
- Experience in banking call center is added advantage.
- Preferable someone currently not working and able to commit immediately.
- Opportunities for promotion
- Professional development
- Overtime pays
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