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Banking Customer Service - Kuala Lumpur

RM 2,500 - RM 2,800 / Per Mon

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  • Attracts potential customers by answering product and service questions, suggesting information about other banking products and services
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
  • Providing accurate information and resolving customer issues related to digital banking products and services.
  • Maintaining a high level of product knowledge to effectively support customer need.
  • Candidate must possed Diploma or Degree in Business Administration/Studies/Muamalat/Banking.
  • ⁠Fresh graduates are welcome to apply.
  • ⁠Training will be provided.
  • ⁠Willing to work in contract duration (6 months contract / renew based on performance).
  • ⁠Malaysian Citizen only
  • ⁠Able to commit working in shift (24/7 rotational shift)
  • Shift Rotation / Rotational Offday / Not Fixed (8hours working):

    a. 7am - 4pm

    b. 9am-6pm

    c. 1pm-10pm (Last shift for Women)

    d. 10pm-7am

    • Good communication skill and computer literacy especially Microsoft office
    • ⁠Experience in banking call center is added advantage.
    • Preferable someone currently not working and able to commit immediately.
  • Opportunities for promotion
  • Professional development
  • Overtime pays