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Analyst, Employee Engagement KLGTC

Salary undisclosed

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Job Summary


At The Estée Lauder Companies (ELC), we believe that technology will power the future of beauty. Across more than 25 globally recognized brands sold in over 150 countries and territories, we use technology to reinvent and redefine how consumers worldwide explore and express their individual beauty. Infused throughout our organization is a passion for creativity and innovation and a desire to push the boundaries and invent the unexpected.


Our Global Technology Centers are made up of talented individuals who exemplify ELC’s heritage of high-performance, innovation, and family values. We’re looking for creators, leaders, and visionaries with the passion and imagination to shape the next generation of beauty products and experiences. We’re hiring technologists at all levels.


The Analyst, IT Employee Engagement employee will be a key role in helping to run and operate the Kuala Lumpur Global Technology Center (KLGTC). The employee will partner with local IT site leadership, One Source and global IT Employee


Responsibilities

  • Manage the IT Onboarding Program
    • Includes preparation and scheduling through execution as well as working with Global Team ensuring all presenters’ materials are current and engaging.

    • Oversee the process of attendees’ tool kits including new hire guide, welcome folder materials and welcome gifts.

    • Review materials regularly and make suggested improvements to Employee Experience and then implement.
    • Facilitate Onboarding program on a monthly basis; manage the sessions by adding IT context and background to presentations making it understandable and relevant. Be the point of contact for the attendees to provide a feeling of cohesion and welcome to the cohort.
    • Develop improvements to the program to keep it current and exciting such as Train the Trainer programs, new ways of engaging the attendees, surveys, Buddy/Mentor program, etc.

  • Employee Engagement

    • Create ways to measure and assess employee engagement, e.g. surveys, focus groups, etc

    • Organize activities (programs, seminars, etc ) for employee wellness and to drive physical and mental well-being across the organization.

    • Partner with management to research, define, and implement skill development programs and learning opportunities for employee growth.

  • Manage IT Employee Events

    • Ensure Global IT events are set up for success in KL with localization.

    • Manage schedule of events, calendar, dry-runs, communications with presenters, create decks and share content.

    • Lead the brainstorming process for specialized/localized events and share with the broader team.

    • Act as a core member of the Hackathon and Tech Day of Pink teams, both virtual and in person events.

    • Attend all meetings and co-lead logistics and events workstream; includes planning, support, and coordination of all workstreams.

    • Act as a core member of the global leadership summits and the ELITE Awards coordination team(s).

    • Partner with Tech Center site team and Employee Engagement Lead in development of Onboarding program, employee engagement events/programs, and global meetings as needed. Own the planning and execution of office and/or virtual events focused on IT and the annual calendar (e.g., Holidays, Anniversaries, Summer Series, Tech Day of Pink, Hackathon, etc.).

    • Partner with Tech Center office manager and site to coordinate event logistics, e.g. ensure timely procurement of AV equipment, catering, and decorations, as well as coordination of setup/breakdown activities.

  • Communications

    • Create awareness about global IT events, learning & development opportunities, and employee recognition programs.

    • Partner with stakeholders in Communications, Employee Engagement, HR, etc to ensure corporate and IT functions messaging is effectively communicated/cascaded to Tech Center

  • Support Site Leardership

    • Scheduling and organizing training sessions, workshops, team meetings, and events.

    • Maintaining calendar of engagement events and initiatives.

    • Tracking participation and feedback from engagement activities.

    • Preparing engagement reports and presentations for senior leadership.

    • Managing internal newsletters, intranet content, and other communication platforms.

    • Coordinating with HR and engagement specialists on messaging and announcements.


Requirements

  • Bachelor Degree in Human Resource, Business Administration, Psychology or other related fields
  • High Proficiency in MS Office 365 – PowerPoint, Word, Excel

  • Proven experience in employee engagement, HR, or a related role.

  • Strong interpersonal and communication skills.

  • Ability to analyze data and develop actionable insights.

  • Excellent organizational and project management

Description

At The Estée Lauder Companies (ELC), we believe that technology will power the future of beauty. Across more than 25 globally recognized brands sold in over 150 countries and territories, we use technology to reinvent and redefine how consumers worldwide explore and express their individual beauty. Infused throughout our organization is a passion for creativity and innovation and a desire to push the boundaries and invent the unexpected.Our Digital Technology Centers are made up of talented individuals who exemplify ELC's heritage of high⁃performance, innovation, and family values. We're looking for creators, leaders, and visionaries with the passion and imagination to shape the next generation of beauty products and experiences. We're hiring technologists at all levels.Key Activities⁃ Business⁃System Functional / Testing Analyst⁃ Study project objectives by gathering business and functional requirements, and evaluating output requirements / formats, translating business requirements into functional specification for technical development⁃ Design new systems / processes by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications.⁃ Proactively facilitate, communicates and drive alignments on multiple technical delivery teams on project goals to deliver excellent project under right scope expectation with effective solution implementation.⁃ Liaise technical and business requirements from multi⁃location teams⁃ Responsible for working with source team to conduct data quality analysis on data of local affiliate consumer related data and work with affiliate business team and technical team to address and resolve data quality issue⁃ Be capable of ensuring that the requests uphold the integrity of the system, comply with information security and IT standards.⁃ Responsible for testing and quality assurance, prepares test scripts for required features in solutions, supports system integration (SIT) and user acceptance testing (UAT)⁃ Drive and work with Technical teams (internal teams and external vendors) to coordinate end⁃to⁃end testing and performance testing⁃ Provide hyper care support, prepare necessary training document for transition for on⁃going support for solution sustainability⁃ Ensure proper documentation and scope changes communications⁃ Monitor project progress by tracking activities, identifying risk areas, and executing corrective actions.⁃ Manage project changes with appropriate escalation and mitigation.⁃ Coordinate project handover activities, from project team to application support teams.⁃ Become subject matter expert across Consumer Data Platform and related CRM Applications and work with support team for ongoing troubleshooting or enhancements

Qualifications

⁃ Experience in system functional analyst and testing role in consumer data management system⁃ Practical Experiences in following implementation is a Plus:⁃ Consumer Data Integration from multiple sources: Retail (POS) and Online (brand.com , 3rd party like Tmall, WeChat, etc., Social)⁃ CRM applications like Consumer Analytics, Campaign Marketing Automation, Clienteling, Loyalty, Web App⁃ Technical implementation and testing experience in:⁃ Solid SQL Skills⁃ XML / JSON Skills⁃ Enterprise⁃wide Integration tool Implementation/testing⁃ Experiences JIRA, Confluence, and product lifecycle using Agile projects a definite plus⁃ Cloud and open source technology implementation including Kafka, Spark, AKS MicroServices, BlogStorage a plus⁃ Team Player, Can⁃Do attitude, solid problem⁃solving skills, attention to detail, and critical thinking abilities working in complex , multi⁃location teams and environments⁃ Good understanding of project management life cycle⁃ Familiarity with technical development and understanding of solution architecture⁃ Strong analytical and problem solving skills⁃ Ability to identify and prioritize tasks⁃ High level of initiative and able to manage multiple tasks⁃ Organized and self⁃motivated, with proven rapid learning capability⁃ Strong customer orientation and culturally sensitive⁃ Excellent interpersonal and communication skills⁃ Fluent in English, any additional APAC language like Mandarin, Japanese, Korean, Thai a Plus.⁃ Technical Skills and QualificationsHigh Performing Leadership Competencies⁃ Builds awareness of strategy⁃ Demonstrates mindset receptive to change⁃ Seeks opportunities to grow breadth and depth of experience⁃ Actively seeks feedback from others to continuously improve⁃ Builds and leverages emotional intelligence⁃ Develops ability to influence without authority⁃ Demonstrates willingness to learn from experiences⁃ Embodies an entrepreneurial spirit⁃ Demonstrates continuous learning behaviors