Events & Congress Coordinator

1. Veeva Salesforce CRM Administration:

• Serve as the system admin for Veeva Salesforce CRM, ensuring smooth operation and user support.
• Customize and configure the Veeva system to meet the organization's specific needs.

2. Data Management:

• Prepare event & congress related data load template - contributor, budget, venue, entity, event materials, digital email template
• Contributor tiering assessment, validation & re-assessment
• Approved Email Content Administration - manage Status of approved email template in Vault
• FMV & Contract Template Management
• Manage data transfers, downloads, uploads, and cleaning within the Veeva CRM platform.
• Ensure data integrity and accuracy through regular audits and quality checks.

3. Reporting:

• Unlock closed event, create & maintain reports and user management
• Generate and maintain regular reports using Veeva CRM and other tools as needed.
• Analyze and interpret data to provide insights and recommendations for business improvement.

4. User Support:

• Provide support to end-users, troubleshoot issues, and conduct training sessions as needed.
• Collaborate with cross-functional teams to address user needs and system enhancements.

5. Documentation:

• Create and maintain documentation for Veeva CRM processes, workflows, and configurations.
• Keep documentation up-to-date with any system changes or updates.

6. Collaboration:

• Collaborate with other departments to understand their CRM needs and tailor the system accordingly.
• Work closely with IT and other stakeholders to implement system integrations and updates.

7. Continuous Improvement:

• Stay updated on the latest Veeva CRM features, enhancements, and industry best practices.
• Propose and implement improvements to enhance the efficiency and effectiveness of CRM processes.

8. Compliance:

• Ensure that Veeva CRM configurations and processes comply with industry regulations and company policies.

(Or to be determined by the Supervisor, Line Manager or Department Head)

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM6,000.00 - RM6,500.00 per month

Benefits:

• Health insurance
• Professional development

Schedule:

• Monday to Friday