MICE Executive

Key Responsibilities:

• Operations Management: Plan and coordinate operations for products and services, including profit optimization, quality control, itinerary creation, and managing bookings.
• Tour and Event Coordination: Reserve and manage components like hotels, guides, and attractions; ensure timely delivery; support meetings, incentives, and events from planning to execution.
• Financial Management: Prepare invoices and credit notes, negotiate with suppliers, manage costs, and generate cost and sales reports for reconciliation.
• Communication and Collaboration: Maintain clear communication with internal teams, suppliers, and clients; coordinate with international teams and the MICE Manager for feedback and troubleshooting.
• Customer Service: Handle complaints, compensation, and service quality during all project stages, including post-event.
• Administrative Support: Assist with visa and insurance inquiries, air ticket reservations, and pre-departure arrangements, including preparing kits and managing logistics.
• Adherence to Guidelines: Follow company procedures, operational guidelines, profit margins, and deadlines.
• Sales and Growth: Support sales targets, business development, and MICE team operations.

Qualifications:

• Bachelor’s degree in Event Management, Hospitality, Business Administration, or a related field.
• Minimum of 3-5 years of experience in the MICE industry.
• Proven track record of successfully managing events.
• Excellent client management and negotiation skills.
• In-depth knowledge of the MICE industry, including current trends, technologies, and best practices.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple projects simultaneously.

Job Type: Full-time

Pay: RM3,500.00 - RM4,500.00 per month

Work Location: In person