Software QA Engineer
RM 3,500 - RM 5,500 / month
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Fueled by a passion for digital transformation? Desire for a space where challenges & success thrive in the realm of speed & innovation? Feel like you can achieve more but is handicapped by the current environment?
IF SO, we would like to talk to YOU.
As a Quality Assurance Software Engineer, you’ll take on a dynamic role that make a meaningful impact on both product excellence and customer satisfaction. You’ll ensure product quality through testing and issue resolution while supporting clients by troubleshooting, providing guidance, and fostering relationships.
Responsibilities
- Participate and take ownership in gathering requirements.
- Ensure the product corresponds to the gathered requirements and specifications before it is released.
- Design, develop, and maintain test cases on mobile, web, and desktop applications.
- Ensure defects found during the execution of test cases are logged, tracked, and resolved.
- Collaborate with external and internal stakeholders.
- Serve as the first line of support for customer inquiries via email, chat, and phone, ensuring timely and accurate responses.
- Troubleshoot technical issues and collaborate with the development team to resolve them promptly.
- Proactively monitor customer usage and engagement, identifying opportunities to enhance their experience and drive retention.
- Document and track customer interactions and feedback to contribute to product improvements and enhancements.
- Advocate for customers internally, providing insights and feedback to cross-functional teams to continuously improve our products and services.
- Assist in creating customer support documentation and knowledge base articles.
Remuneration & Perks:
Work Environment/ Culture
- Open spaces and open-mindedness
- Dynamic, young and vibrant
- Lean operation – no red tape, swift decision-making
- Flexibility in career progression – freely move between different positions based on personal performance and passion
- High conversion rate from intern to full-time employee
- Casual workwear
- Free-flow snacks in pantry
Compensation & Benefits
- Fast-track promotions and above industry-norm compensation for top performers
- Medical insurance
- Subsidy in laptop of your choice
- Transport allowance
- One-off equipment allowance
- Flexibility in leave policy
- Carry forward - up to 40 days
- Credit leave - for PH falls on weekends
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