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Software QA Engineer

RM 3,500 - RM 5,500 / month

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Fueled by a passion for digital transformation? Desire for a space where challenges & success thrive in the realm of speed & innovation? Feel like you can achieve more but is handicapped by the current environment?

IF SO, we would like to talk to YOU.

As a Quality Assurance Software Engineer, you’ll take on a dynamic role that make a meaningful impact on both product excellence and customer satisfaction. You’ll ensure product quality through testing and issue resolution while supporting clients by troubleshooting, providing guidance, and fostering relationships.

Responsibilities

  • Participate and take ownership in gathering requirements.
  • Ensure the product corresponds to the gathered requirements and specifications before it is released.
  • Design, develop, and maintain test cases on mobile, web, and desktop applications.
  • Ensure defects found during the execution of test cases are logged, tracked, and resolved.
  • Collaborate with external and internal stakeholders.
  • Serve as the first line of support for customer inquiries via email, chat, and phone, ensuring timely and accurate responses.
  • Troubleshoot technical issues and collaborate with the development team to resolve them promptly.
  • Proactively monitor customer usage and engagement, identifying opportunities to enhance their experience and drive retention.
  • Document and track customer interactions and feedback to contribute to product improvements and enhancements.
  • Advocate for customers internally, providing insights and feedback to cross-functional teams to continuously improve our products and services.
  • Assist in creating customer support documentation and knowledge base articles.

Remuneration & Perks:

Work Environment/ Culture

  • Open spaces and open-mindedness
  • Dynamic, young and vibrant
  • Lean operation – no red tape, swift decision-making
  • Flexibility in career progression – freely move between different positions based on personal performance and passion
  • High conversion rate from intern to full-time employee
  • Casual workwear
  • Free-flow snacks in pantry

Compensation & Benefits

  • Fast-track promotions and above industry-norm compensation for top performers
  • Medical insurance
  • Subsidy in laptop of your choice
  • Transport allowance
  • One-off equipment allowance
  • Flexibility in leave policy
    • Carry forward - up to 40 days
    • Credit leave - for PH falls on weekends