Client Servicing Executive

Job Responsibilities: Identify opportunities to market the agency's services to existing and new clients and monitor and develop new services for the agency. Deliver service-level agreement commitments on availability, reliability, and client response turnaround time. Maintain good relationships with clients to retain and protect our customer base against attrition. Keep clients updated on the progress of each project or campaign while responding to their concerns and feedback promptly. Assist the team in business support and coordinating day-to-day account activities. Support sales and marketing by providing relevant information including customer feedback and sales leads. Develop presentations, proposals, and reports for clients. Brief and collaborate with the respective teams to gather data on campaigns to evaluate performance and recommend ways to improve campaign performance. Be knowledgeable of company capabilities and products/services and be up to date on digital marketing solutions to effectively communicate all offerings to clients. Proactively provide the Account Servicing Manager with regular updates on accounts activities, including status and call reports. Management of project timeline and expectation, while building strong relationships in the process to achieve customer satisfaction. Ensure actions and key deliverables were being met and kept within the defined scope along with all internal and external team members. Be the main communicator between in-house designers and clients by providing an accurate translation of the web features and design requirements. Requirements: Diploma in Digital Marketing or a similar subject. 1 to 2 years of experience in advertising, digital, social, and client-facing in an agency environment. Has had experience dealing with SME clients and handling their objections. Comfortable speaking mandarin in a business context but with a sufficient command of English as well. Passionate about digital marketing, understanding trends, digital strategies, and metrics. Ability to tell stories with data. Ability to adapt to a fast-paced environment. Ability to multi-task and handle numerous projects simultaneously. Highly organized with a keen sense of attention to detail. Ability to perform under stress to meet deadlines while maintaining a high output standard. The candidate must be residing in Miri, Sarawak, and willing to work in Miri. Benefits & Remunerations: Commission and incentive are available for this role. Annual salary review Performance bonus Annual & medical leave Healthcare benefits Transport claim Meal claim Birthday voucher Alternative work-from-home schedule This role presents an opportunity for anyone looking to extend an experience in the digital industry and simultaneously grow together with our company. Interested candidate, please send your resume to [email protected] **We regret to inform you that only the successful candidate will be notified. **