Field Manager Zone Kuala Lumpur & Damansara

1. Recruitment & Training

Interview Process

• Conduct initial interviews to assess skills, culture fit, and motivation.
• Guidelines provided by Human Resources.

Training & Development

• Orientation: Introduce company policies, procedures, products, and workplace culture.
• On-the-Job Training: Provide practical training for tasks, customer service, and product handling.
• Skill Development: Offer upskilling programs on customer service, stock management, and POS systems.
• Evaluation: Monitor performance and provide feedback during the probation period.

2. Performance & Discipline

Performance Monitoring

• Track staff performance using KPIs and periodic reviews.
• Monitor behavior, punctuality, and teamwork; address issues with coaching sessions.

Disciplinary Action

• Implement a structured system for warnings, suspensions, or terminations.
• Provide improvement plans and take immediate action for severe misconduct.

3. Staff Termination

• Follow clear, compliant termination procedures, including exit interviews and final settlements.
• Maintain proper documentation for disputes or inquiries.

4. Monthly & Daily Operations

Monthly Evaluation

• Assess branch KPIs and analyze sales performance trends.

Daily Management

• Morning Check-ins: Supervise store operations, attire, discipline, and service standards.
• Branch Visits: Inspect cleanliness, organization, and policy compliance.
• Sales Tracking: Review reports, address underperformance, and adjust strategies.
• Inventory Checks: Conduct stock audits, verify compliance, and ensure no illegal items.
• Staff Development: Provide coaching or training as needed.

5. Visual Merchandising & Store Presentation

• Maintain product displays based on merchandising standards.
• Ensure store cleanliness and brand consistency across branches.

6. Customer Service

• Enforce high service standards and resolve customer complaints.
• Train staff on communication, product knowledge, and problem-solving.
• Collect and act on customer feedback for continuous improvement.

Requirements:

1. Education & Experience

• Minimum Diploma or Bachelor’s degree in Business, Management, or a related field.
• At least 3-5 years of experience in retail management or multi-branch operations.

2. Skills

• Leadership: Strong ability to lead and motivate teams across multiple locations.
• Communication: Excellent verbal and written communication skills for team coordination.
• Problem-Solving: Analytical skills to address operational and sales issues.
• Time Management: Ability to prioritize tasks across multiple stores efficiently.
• Technical Proficiency: Familiarity with POS systems, Microsoft Office, and retail software.

3. Personal Attributes

• High attention to detail and organizational skills.
• Ability to work under pressure and handle multiple responsibilities.
• Adaptability to changing business needs and environments.
• Strong commitment to maintaining company standards and values.

4. Availability

• Willingness to travel frequently for branch visits.
• Flexibility to work weekends or after hours as required.

5. Knowledge

• Understanding of visual merchandising and customer service best practices.
• Familiarity with inventory management and compliance protocols.
• Knowledge of disciplinary procedures and labor laws.

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Performance bonus