Finance Assistant CK

JOB DESCRIPTION

• Prepare sales orders, quotations, and other documents related to sales inquiries.
• Handle customer inquiries, providing timely and accurate information on product availability,pricing, and order status.
• Process orders accurately and efficiently, ensuring timely delivery.
• Monthly follow-up with the sales team on open order status, ensuring effective communication and timely updates.
• Resolve customer complaints and escalate issues as needed.
• Stay updated on industry trends and product knowledge to provide accurate information to customers.
• Ensure compliance with regulatory requirements and company policies.
• Address discrepancies on orders, collaborating closely with the sales team and 4PL partner.
• Follow up on credit notes and ensure the returns products into the system in a timely manner.
• Proactively identify and address potential order processing issues to prevent delays and enhance overall efficiency.
• Handle guarantees claim requests from customers, ensuring timely document submission within specified timeframes.
• Follow up on back-ordered items from HQ, coordinating with relevant departments to minimize delays.

QUALIFICATIONS & REQUIREMENTS

• 3+ years of experience in customer service, preferably in the food and beverage industry.
• MS Office proficient especially MS-Excel.
• Excellent communication, good at work prioritization and problem solving.
• High responsibility, ability to work under pressure and reach set deadlines.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of food terminology and understanding of HALAL regulations is preferred.

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Early shift

Supplemental Pay:

• Performance bonus