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Inside Sales Representative (English/Mandarin/Cantonese Speaker)

RM 4,900 - RM 5,000 / month

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  • Analyse and identify customer’s needs and match against IT products.
  • Sell IT products to customers via inbound channels i.e Calls, Chats, Emails etc and Follow-up.
  • Able to write and explain recommended product solution, up-sell and cross-sell in a tele, chat and email environment.
  • Communicate professionally with customers regarding current promotions and product upgrades and new product launches.
  • Building and maintaining sales pipelines followed by accurate forecasting and sales revenue closures.
  • Daily Sales Pipeline and Activity to be updated in CRM and maintained.
  • Follow up with customers to solicit further sales, respond to sales enquiries.
  • Maintain professional customer services via verbal and in written communication.
  • Adhere to sales process, pipeline management, ethics and compliance.
  • Achieve Sales Quota across products lines.
  • Team-Player, Flexible and able to work on Shift-Rotation.
  • Minimum 1 (one) year of inbound/ inside/ tele sales experience or sales via e-commerce platforms.
  • Desire to meet and exceed sales performance goals.
  • Able to work weekends, PH and rotating shifts.
  • Working knowledge of Microsoft Office Suite and CRM tools.
  • Able to type at least 35 WPM with proper spelling and grammar.
  • Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence.
  • Strong verbal and written skills in mandarin and cantonese with commercial sense, problem solving and negotiation skills.
  • 15 Annual Leaves
  • 14 Medical Leaves
  • 13th Month Salary
  • Yearly Performance Increment
  • Commission Payment
  • Medical Insurance Coverage