Housekeeping Supervisor

What is the job?

As Housekeeping Supervisor, you will be responsible for aiding in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests. This position is that of a working manager, where time would be split between room inspections, team member supervision, and laundry as well as cleaning rooms on some days. If you have a great attention to detail, take pride in your work, and can lead by example, we invite you to apply.

Your day to day

•Supervise and inspect daily cleaning of the guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restrooms and storage area to ensure product quality standards are met and that optimum service is provided to hotel guests.

•Educate and train all employees in compliance with hotel standards.

•Ensure staff is properly trained and has the tools and equipment to carry out job duties.

•Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.

•Carry out special needs and requests of the guests, VIP’s and repeat visitors.

•Assist with tracking inventory (guestroom amenities, linen, terry, laundry facilities, and cleaning supplies) and ordering needed supplies and amenities on monthly/quarterly basis.

•Assist Assistant Housekeeping Manager with implementing and maintaining ongoing general cleaning programs.

•Assist Assistant Housekeeping Manager with conducting monthly department meetings with housekeeping staff.

•Request and follow-up on maintenance issues/problems with engineering department to protect hotel assets and ensure a safe, accident-free environment for guests and employees.

•Assist in resolving guest complaints regarding service and/or room cleanliness.
Stay mindful of monthly budget, keeping in communication with the Assistant Housekeeping Manager for potential budget discrepancies and any additional staffing requests, if needed.

What we need from you

•Previous hotel housekeeping experience preferred; previous supervisory experience also preferred.

•Knowledge of housekeeping and laundry operations and procedures.

•Knowledge of proper use and storage of cleaning chemicals.

•Knowledge of equipment such as vacuums, commercial washers and dryers.

•Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members.

•Able to use tact and understanding when dealing with a variety of employee relations and customer service problems, including stressful and highly emotional situations.

•Able to prioritize and organize work assignments and delegate responsibilities.

•Demonstrate genuine care for customers and team members.

•Able to work in a fast-paced environment.

•Able to work independently and as part of a team.

•Able to access and input information into computer.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.