Customer Service Executive

RM 2,500 - RM 3,000 / Per Mon

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Provide exceptional customer service and support to clients, ensuring their needs and inquiries are addressed promptly and effectively.
Act as the main point of contact for customers, handling inbound calls, emails, and chat messages in a professional and courteous manner.
Understand customer requirements, resolve issues, and provide appropriate solutions to ensure customer satisfaction.
Coordinate with internal departments, including operations, sales, and logistics, to ensure smooth order processing and timely delivery of services.
Maintain accurate and up-to-date customer records, including contact details, inquiries, and complaints, in the CRM system.
Monitor shipment status and proactively update customers on any delays, changes, or issues related to their orders.
Collaborate with the operations team to address customer complaints or service failures, finding suitable resolutions and preventing future occurrences.

Diploma or Bachelor's degree in Business, Logistics, or a related field.
Previous experience in customer service or a related role, preferably in the freight forwarding or logistics industry.
Strong interpersonal and communication skills, with the ability to effectively interact with customers from diverse backgrounds.
Excellent problem-solving and decision-making abilities to address customer inquiries and resolve issues promptly.
Proficiency in using customer service software, CRM systems, and Microsoft Office applications.
Ability to multitask and prioritize tasks in a fast-paced environment.
Attention to detail and accuracy in maintaining customer records and documentation.
Empathy and patience when dealing with challenging or upset customers.
Strong organizational and time management skills.
Fluency in English and local languages (e.g., Bahasa Malaysia, Mandarin) is preferred.