Customer Service Executive

• Respond to customer inquiries via multiple channels (phone, email, live chat, social media).
• Resolve customer complaints and issues promptly and effectively, ensuring customer satisfaction.
• Provide product and service information, including details about features, pricing, availability.
• Document and maintain accurate records of customer interactions, transactions, and feedback in the system.
• Collaborate with other departments (e.g., sales, technical support) to resolve complex issues or concerns.
• Identify opportunities to improve customer experience and share feedback with management.
• Uphold company policies, procedures, and brand standards in all customer interactions.
• Stay informed about company products, services, and promotions to provide accurate and up-to-date information.

• Excellent communication skills: Ability to articulate information clearly and professionally, both verbally and in writing.
• Active listening skills: Ability to listen attentively to customers, identify issues, and provide appropriate solutions.
• Problem-solving skills: Ability to think critically and find creative solutions to customer issues or complaints.
• Multitasking ability: Manage multiple inquiries or tasks at once without compromising quality of service.
• Attention to detail: Ensuring accurate information is provided and recorded, with minimal errors.
• Conflict resolution: Ability to handle customer complaints or difficult situations calmly and professionally.
• Patience and empathy: Demonstrating understanding and compassion when assisting frustrated or upset customers.
• Time management: Efficiently managing workload and handling customer inquiries within designated time frames.
• Proficiency in office software: Familiarity with Microsoft Office Suite (Word, Excel, etc.), Google Workspace, and other basic office tools.
• Knowledge of company products/services: Ability to quickly learn and understand the company's offerings to assist customers effectively.

RM 1,500.00 medical benefit for outpatient and after probation period insurance coverage up to RM 30,00.00 for inpatient.