Customer Service Executive
RM 2,000 - RM 2,200 / Per Mon
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- Responsible for collecting/storing personal information from customers, whether new or existing customers, such as addresses, phone numbers, emails, and payment methods, in a secure and confidential manner.
- Always follow procedures by using call scripts when communicating with customers.
- Ensure call recording devices are always active and inform customers that calls may be recorded.
- Responsible for handling customer requests, including product cancellations in case of defects, and replacing them with new products.
- Responsible for encouraging customers to purchase additional items/products by upgrading customer service offerings.
- Responsible for informing customers about sales, including discounts (%) or special promotions.
- Responsible for resolving customer complaints and informing customers that their complaints will be addressed and escalated to management.
- Responsible for notifying customers by suggesting follow-up actions to resolve issues when products do not work or are defective.
- Always proactive in participating in training sessions organized by the company or externally to learn about products and customer service to provide better service to customers.
- Possess excellent skills in problem-solving, negotiation, persuasion, critical thinking, and analytical abilities.
- Proficiency in English and Mandarin is an added advantage
- Candidate possesses at least a Certificate / Diploma or above
- Fresh graduates are also encouraged to apply
- Skilled in communicating with customers through various methods such as phone, email, websites, or social media platforms like Facebook, Instagram, Twitter, and others.
- Responsible for providing general information about the products and services offered by the company to new or existing customers.
- Annual leave and sick leave
- Bonus
- KWSP and SOCSO
- Medical & Insurance Coverage
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
- Career Progression opportunities - you maybe able to get promotion easily.
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