1. Experience:- Proven experience in e-commerce management or a related field.
- Familiarity with online marketplaces like Shopee, Lazada, TikTok.
- Experience with social media management and content creation.
2. Skills:- Strong customer service skills.
- Proficiency in website maintenance and e-commerce platforms.
- Excellent organizational and multitasking abilities.
- Strong communication skills, both written and verbal.
- Ability to design and edit photos and videos (preferred).
3. Technical Skills:- Knowledge of SEO and online marketing best practices.
- Proficient in using e-commerce and website management tools.
- Familiarity with social media analytics and tools.
4. Personal Attributes:- Highly motivated and results-oriented.
- Creative and innovative thinker.
- Strong attention to detail.
- Ability to work independently and as part of a team.
5. Additional Requirements:- Ability to perform live sessions on social media platforms.
- Flexibility to adapt to a fast-paced and changing environment.
1. Social Media Management:- Manage social media platforms including Facebook, Instagram, YouTube.
- Create and schedule posts to engage and grow the online community.
2. Online Sales Management:- Push online sales by introducing products to online customers.
- Manage and optimize online listings on marketplaces such as Shopee, Lazada, TikTok.
- Update stock levels and manage inventory across all platforms.
3. Website Maintenance:- Maintain and update the company website.
- Review and improve the quality of images and banners.
- Ensure the website is user-friendly and optimized for sales.
4. Order Processing:- Pack and prepare products for shipping.
- Arrange product shipping and coordinate with logistics partners.
- Handle returns and exchange requests.
5. After-Sales Service:- Follow up with customers post-purchase.
- Request and manage customer reviews.
- Engage with customers to promote new arrivals and special offers.
6. Customer Service:- Provide exceptional customer service through various channels (email, phone, live chat).
- Address customer inquiries and resolve issues promptly.
7. Content Creation:- Create engaging and high-quality content for all platforms.
8. Marketing and Promotion:- Develop and implement online marketing strategies.
- Run promotions and special campaigns to drive sales.
- Analyze the performance of marketing campaigns and optimize accordingly.
9. Administrative Duties:- Update and maintain product listings.
- Monitor and report on e-commerce performance metrics.
- Collaborate with other departments to ensure a cohesive online presence.
