E-Commerce Specialist
RM 2,200 - RM 3,200 / Per Mon
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- -Respond to customer inquiries and messages on multiple platforms, including Facebook, Instagram, WhatsApp, and WeChat. -Understand customer needs and handle complaints, queries, and requests effectively. -Answer incoming calls and provide customer support when needed. -Process orders and manage transactions efficiently. -Provide exceptional after-sales support. -Collect and analyze customer data to generate insights and improve service quality. -Participate in new product development initiatives. -Collaborate with various departments to address customer issues and enhance service delivery.
- -Language Proficiency: Fluent in both Mandarin and English, with a working understanding of Bahasa Malaysia. This is essential for liaising with customers across language preferences. -Education: Diploma or higher in any field. -Key Traits: Hardworking, responsible, and passionate about the beauty industry, specifically haircare and skincare products. -Soft Skills: Excellent communication and interpersonal skills, with a positive and customer-focused attitude.
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