Application Support

1. System/Application Implementation and Enhancements
a. As the Subject Matter Expert (SME) for the IT System / Application, and technical domains including system/solution architecture, the related components, design, technical, functional, operational, integration, etc.
b. Analyze current application and infrastructure technical and functional requirements, and plan for future enhancements or upgrades.
c. Lead, drive or participate in end to end management and execution of projects/change requests to implement enhancements and upgrades within mutually agreed scope, timelines and budget with minimal disruptions to business and operations and in accordance with relevant IT frameworks, guidelines and policies.
d. Proactively coordinate and manage system and technical issues, risks and escalate the issues/risks appropriately for resolution.
e. Develop and maintain IT system technical documentations including Technical Operation Manual, Guideline, ‘Arahan Kerja’, and reports.
f. Participate in System Integration Test (SIT) / User Acceptance Test (UAT) to ensure system can operate in accordance with business requirement.
g. Collaborating with users to identify and measure application performance.

2. System/Application Maintenance
b. Proactively monitor, manage and maintain application / systems to ensure that these systems are always in high availability to function at any time.
c. Coordinate maintenance tasks for the application / systems and related components to ensure optimal maintenance, availability and performance.
d. Proactively monitor the availability, capacity, resource utilization, performance and throughput of supported applications / systems to minimize service interruptions and downtime.
e. Prioritize, schedule and delegate assignment of support activities and tasks.
f. Ensure the application/systems are updated and in compliance in terms of software & security patching, remediation vulnerability, software updates, technology refresh, obsolescence, system / application bugs, and etc.

3. System/Application Technical Support
a. Resolve IT system technical incidents, service requests and problems in a timely and efficient manner in line with business requirements.
b. Provide appropriate maintenance, technical support and incident management processes and procedures to support and maintain the system, and to investigate and resolve the technical incidents in production and disaster recovery environment.
c. Coordinate technical / deployment / implementation tasks and activities related to the IT systems with relevant internal teams and external parties as and when required.
d. Provide timely communication to relevant parties internally, other departments and divisions, business owner as well as business users on the status of the service requests and incidents.
e. Liaise and coordinate with the respective IT systems’ vendors to ensure the system / application incidents and problems are resolved in a timely and professional manner.
f. Ensure problem prevention methods are continually applied to improve service levels and reduce costs by undertaking problem diagnosis, implementing problem resolution and appropriate proactive prevention to the IT systems.
g. Able to perform troubleshooting by analysing logs and identifying the underlying cause.
h. Capable of comprehending Structured Query Language (SQL) statement for troubleshooting and data patching needs.

Job Type: Contract
Contract length: 12 months

Pay: RM6,000.00 - RM8,000.00 per month