Customer Excellence & Sales Enablement Specialist

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

Your Role

As a Customer Excellence & Sales Enablement Specialist within the Commercial Excellence Team, you will play a pivotal role in optimizing customer engagement and enhancing sales effectiveness. This position is crucial for managing key tools and processes that drive strategic initiatives and improve overall business performance.

What You Do

The Customer Excellence & Sales Enablement Specialist plays an important role in enhancing customer engagement and optimizing sales effectiveness. By managing the iConnect CRM system, aligning territories, and developing incentive programs, this position drives revenue growth and motivates sales teams. Additionally, conducting segmentation analyses and curating training materials ensures that resources are effectively allocated and sales personnel are well-equipped. The specialist fosters cross-functional collaboration, promotes continuous improvement, and leverages data insights to inform strategic decisions, ultimately advancing patient outcomes and contributing to the organization’s overall success.

• Management of iConnect CRM

Implement and optimize the iConnect CRM system to enhance customer interactions and data management.

• Territory Alignment

Ensure effective territory alignment to maximize sales opportunities and drive customer satisfaction.

• Incentive & Awards Management

Develop, calculate, obtain approval, and disburse incentives and awards to the sales teams.

• Sales Force Effectiveness (SFE)

Monitor and enhance sales force effectiveness through targeted strategies and performance metrics.

• Segmentation & Targeting (S&T)

Support commercial teams in conducting conduct segmentation and targeting analysis and exercises.

• Management of Sales Targets

Oversee the management of sales targets, ensuring alignment with overall business objectives.

• Sales Retagging & External Platform Support & Maintenance

Manage sales retagging processes and provide support for external platforms such as EzRX and EzApproval.

• Curation of Training Materials

Develop and curate training materials related to but not limited to enhancements to iConnect, ensuring the sales teams are well-equipped with the necessary knowledge

• Continuous Improvement

Identify opportunities for process enhancements in customer engagement and sales enablement, driving efficiency and effectiveness within the team.

• Collaborative Partnerships

Build strong cross-functional relationships to facilitate the exchange of valuable insights and actively participate in initiatives that drive customer excellence.

• Continuous Growth and Leadership

Demonstrate a commitment to personal and professional development by staying informed of industry trends, emerging technologies, and best practices.

Who You Are

• Possess a bachelor’s degree in a relevant field such as Business Administration, Information Technology, Computer Science with 3 years relevant experience
• Understanding of CRM platforms (Salesforce) and proficiency in using these tools to manage customer data and workflows.
• Ability to analyze large datasets to extract actionable insights and trends. Proficiency in using data analysis tools (like Power BI and Excel) and techniques is crucial.
• Identifying issues within CRM processes and systems, and developing effective solutions to address them.
• Ensuring the accuracy and completeness of customer data, as well as monitoring the effectiveness of campaigns and processes.
• Embrace dynamic priorities, thriving in a fluid environment and readily acquire new tools and techniques.
• Showcase exceptional collaborative attitude, effectively partnering with cross-functional teams and stakeholders to gather requirements and share insights.
• Exhibit adept time-management skills, with the ability to prioritize tasks to meet deadlines and sustain efficiency.
• Demonstrate willingness and enthusiasm to learn and grow within the role and the organization.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!