Mandarin Customer Service Executive (Technical)
RM 3,100 - RM 4,000 / Per Mon
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- Technical Support: Resolve hardware and software issues, including screen, battery, and connectivity problems.
- Customer Assistance: Answer questions about device features and functionality via phone, email, or chat.
- Account Management: Help customers update account details and handle billing inquiries.
- Complaint Resolution: Address and resolve device or service-related complaints.
- Customer Assistance: Answer questions about device features and functionality via phone, email, or chat.
- Customer-Focused: Deliver results and manage expectations with effective listening and clear communication.
- Problem-Solving: Address queries and objections with professionalism and composure.
- Adaptable: Excel in fast-paced environments, with a strong desire to learn and grow.
- Language Skills: Proficient in Mandarin and English.
- Analytical Thinking: Demonstrates strong critical thinking and analytical abilities.
- Shift Flexibility: Open to working rotational shifts.
- Problem-Solving: Address queries and objections with professionalism and composure.
- Leave Benefits: Annual and sick leave provided.
- Professional Development: Training opportunities available.
- Career Growth: Clear progression paths for advancement.
- Employee Engagement: Participate in staff activities.
- Work Schedule: 5 working days.
- Allowances: Night shift allowance and commission included.
- Professional Development: Training opportunities available.
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