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Mandarin Customer Service Executive (Technical)

RM 3,100 - RM 4,000 / Per Mon


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  • Technical Support: Resolve hardware and software issues, including screen, battery, and connectivity problems.
  • Customer Assistance: Answer questions about device features and functionality via phone, email, or chat.
  • Account Management: Help customers update account details and handle billing inquiries.
  • Complaint Resolution: Address and resolve device or service-related complaints.
  • Customer-Focused: Deliver results and manage expectations with effective listening and clear communication.
  • Problem-Solving: Address queries and objections with professionalism and composure.
  • Adaptable: Excel in fast-paced environments, with a strong desire to learn and grow.
  • Language Skills: Proficient in Mandarin and English.
  • Analytical Thinking: Demonstrates strong critical thinking and analytical abilities.
  • Shift Flexibility: Open to working rotational shifts.
  • Leave Benefits: Annual and sick leave provided.
  • Professional Development: Training opportunities available.
  • Career Growth: Clear progression paths for advancement.
  • Employee Engagement: Participate in staff activities.
  • Work Schedule: 5 working days.
  • Allowances: Night shift allowance and commission included.