CUSTOMER SERVICE EXECUTIVE / OFFICER

Job Summary:

We are seeking a motivated and personable Customer Service Officer / Executive to join our team in the food industry. The successful candidate will be responsible for addressing customer inquiries, resolving complaints, and ensuring an exceptional customer experience. This position plays a vital role in maintaining customer satisfaction by providing prompt, efficient, and friendly service while supporting our company’s mission to provide high-quality food products.

Key Responsibilities:

• Customer Support: Handle inbound calls, emails, and chat inquiries from customers regarding product information, orders, deliveries, complaints, and general inquiries.
• Order Management: Assist customers with placing orders, tracking deliveries, and resolving any issues with their orders. Ensure accurate and timely processing of customer orders.
• Product Knowledge: Stay informed about the company’s food products, promotions, and policies to provide accurate information to customers.
• Complaint Resolution: Address and resolve customer complaints professionally, ensuring customer satisfaction by offering solutions or escalating issues as needed.
• Feedback Collection: Collect customer feedback and relay it to relevant departments to help improve the quality of products and services.
• Quality Assurance: Ensure that customer service standards are met, maintaining a positive and professional demeanor at all times.
• Data Entry: Maintain accurate customer records, order information, and communication.
• Collaboration: Work closely with other departments (e.g., Sales, Marketing, Logistics) to address customer needs and ensure seamless service delivery.
• Follow-Up: Ensure customer issues are followed up until resolution, ensuring timely and satisfactory outcomes.

Qualifications:

• Education: High school diploma or equivalent; associate degree in business or related field is a plus.
• Experience: Minimum of 1-2 years in customer service, preferably in the food industry or related field.
• Skills:
• Strong communication and interpersonal skills
• Excellent problem-solving and conflict-resolution abilities
• Ability to multitask in a fast-paced environment
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office Suite or equivalent software
• Personal Traits:
• Customer-focused and empathetic
• Positive attitude and team-oriented mindset
• Patience and the ability to handle challenging situations calmly
• Ability to adapt and learn new processes and systems

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM3,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Day shift
• Holidays
• Monday to Friday

Supplemental Pay:

• Attendance bonus
• Yearly bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 2 years (Required)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)

Work Location: In person

Expected Start Date: 01/27/2025