1. Leadership & Team Management:- Demonstrate strong leadership and team-building skills to manage and motivate staff effectively.
- Delegate tasks, provide clear direction, and lead by example.
- Address staff or customer issues professionally with conflict resolution and problem-solving skills.
2. Customer Service Excellence:- Exhibit excellent communication skills to resolve complaints and ensure a positive dining experience.
- Understand customer preferences and anticipate their needs to exceed expectations.
3. Financial & Budget Management:- Possess a strong understanding of restaurant financials, including budgeting, cost control, profit margins, and sales analysis.
- Track and analyze sales data to identify trends, opportunities, and areas for improvement.
4. Operational Efficiency:- Have in-depth knowledge of restaurant operations, from kitchen flow to guest service, to optimize efficiency.
- Show strong organizational skills to oversee multiple tasks, manage time effectively, and meet deadlines.
- Coordinate with staff, vendors, and senior management using excellent verbal and written communication skills.
- Communicate effectively with both employees and customers to ensure satisfaction and resolve issues.
5. Sales & Marketing Knowledge:- Drive sales through upselling, menu optimization, and promotions.
- Develop marketing strategies and enhance brand visibility through social media engagement.
6. Technology Proficiency:- Utilize restaurant management software (e.g., POS systems, reservation systems, inventory management).
- Use Microsoft Office Suite (Excel, Word, Outlook) for reports and communication.
7. Working Conditions:- Work flexible hours, including weekends and holidays.
- Operate in a dynamic and high-energy setting near kitchen areas, bar, and front-of-house dining areas.
