Customer Service Executive

Respond to customer inquiries regarding charging stations, app usage, and service availability via phone, email, or chat. Troubleshoot and resolve issues related to charging stations, payments, and technical problems, escalating to operation teams when necessary. Monitor the performance of charging stations remotely and proactively address any operational disruptions, informing customers when alternative solutions are required Provide guidance on EV charging best practices, usage of the mobile app, and payment processes, ensuring customers are well-informed and confident in using the service. Handle and resolve customer complaints in a professional manner, documenting feedback and collaborating with internal teams to improve service quality. Handle any ad-hoc tasks that may be provided to you Minimum SPM Minimum 1 Year of experience is required, but fresh graduates are welcome to apply. Can speak in English, B.Malaysia and Mandarin Excellent Communication skills, both verbal and written Basic Understanding of Electric Vehicles and Electric Vehicles infrastructure. Strong Problem-Solving and troubleshooting skills.