OPERATION MANAGER

QUALIFICATION

• Bachelor’s Degree / Diploma in Business Administration, Management, Criminal Justice, Security Management, or a related field. A higher degree such as a Master's in Business Administration (MBA) or a related discipline could be beneficial for senior positions.
• Minimum 4 - 7 years of experience in security services or a related industry, with at least 3-5 years in a management role overseeing teams and operations.
• Experience in managing branch operations, including overseeing teams of security personnel, managing budgets, and ensuring compliance with relevant regulations.
• Previous experience in managing client relationships and handling escalations effectively.
• Demonstrated experience in financial management, including budget preparation, cost management, and financial reporting.
• Proven track record of leading teams and delivering operational efficiencies through process improvements.

JOB RESPONSIBILITIES

1. Branch Operations Management:

• Lead and manage all aspects of branch operations, including the coordination and supervision of security staff.
• Ensure the delivery of high-quality security services to clients while maintaining compliance with company policies and procedures.
• Oversee scheduling and deployment of security officers based on client needs and operational requirements.
• Monitor and ensure the proper functioning of security equipment and systems at client sites.

2. Client Relationship Management:

• Build and maintain strong, professional relationships with current and prospective clients.
• Regularly meet with clients to assess service satisfaction, resolve issues, and discuss future security needs.
• Act as the primary point of contact for clients, addressing any concerns or escalations promptly.

3. Team Leadership and Development:

• Recruit, hire, train, and onboard security personnel, ensuring staff meet the company's standards for service excellence.
• Provide leadership, guidance, and motivation to the security team, fostering a positive and productive work environment.
• Conduct performance evaluations, provide constructive feedback, and implement development programs to enhance the team's skills and performance.

4. Financial and Budget Management:

• Manage branch budget, ensuring cost-effective operations while meeting profitability targets.
• Prepare financial reports, track expenditures, and ensure adherence to budgetary constraints.
• Monitor the profitability of contracts, ensuring that service agreements are adhered to and are financially sustainable.

5. Compliance and Safety:

• Ensure that the branch adheres to all applicable legal, regulatory, and safety requirements, including industry standards and best practices.
• Oversee the implementation of training programs, safety protocols, and emergency response plans.
• Conduct regular audits and inspections to ensure compliance with safety and operational standards.

6. Operational Strategy and Improvement:

• Develop and implement strategies for improving operational efficiency and service quality.
• Identify areas for service enhancement, process improvement, and operational cost savings.
• Participate in the development of long-term business plans and growth strategies for the branch.

7. Reporting and Documentation:

• Maintain accurate records of branch activities, personnel, client communications, and service reports.
• Submit regular performance reports, client feedback, and financial updates to upper management.

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

• Cell phone reimbursement
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday
• Weekend jobs