Epicareer Might not Working Properly

Features

Career Guide

Jobs or company...

For Employer

Customer Service Officer

Full Time, onsite
Amani Wellness
Kuala Lumpur, Malaysia

RM 2,500 - RM 4,000 / Per Mon

Apply on

RiceBowl

MauKerja

Original

Simplified

We’re a vibrant beauty, wellness, and healthcare company on a fast-paced and high-growth trajectory, dedicated to redefining the standards of holistic well-being through our functional medicine clinic, biohacking club, etc. We strive to provide beyond-expectation customer services to our customers. We are seeking a dedicated and detail-oriented individual to join our team as a Customer Service Officer. In this role, you will be at the forefront of providing excellent customer experience to the customers. You will be responsible for managing customer inquiries efficiently and professionally. Ultimately, you’ll help us meet and surpass business expectations and contribute to our company’s sustainable growth.

Customer Journey

Handle customers’ registration and appointments

Prepare the arrivals/departures of customers

Provide information about the club, amenities and services available

Respond to customers’ complaints and enquiries in a timely and professional manner

Upsell additional facilities and services suitable for customers, when appropriate

Maintain updated records of appointments and payments

Issuance of receipt and collection of payment

Handle customer appointments setup and arrangement

To understand and learn new treatment knowledge

Collect Google Review

Activate inactive customer

Internal System and Administration

Handle and in-charge on the POS system

Organize and maintain files and records; update when necessary

Create and maintain updated documents and spreadsheets

Oversee incoming and outgoing mails and emails

Check daily commission and execution claim (ensure is correct)

Complete daily invoicing and service redemption

Search (slot in/ slot out) customer files

Check and admin daily sales report and transaction report

Email the previous day sales report to finance

Stock management which includes, ensuring enough inventory, and re-ordering when necessary

Club Hygiene and Outlook

Prepare teapot, cups & sanitize all area

Bring club tour if necessary

Ensure treatment rooms tidy as per SOP

Ensure lockers cleanliness

Switch off all lights, heaters, power outlet and close outlet door

Ensure customer shoe rack cleanliness

Making rounds to ensure all treatment rooms are always tidy and clean

Liaise with cleaners when necessary in regards to hygiene, cups cleaning, towels etc

Room Preparation

Ensure rooms are prepared before appointment time, with necessary consumables equipped

Ensure rooms are cleaned after execution is done, and liaise with cleaner to clean up

Ensure machines are in proper order, and manage any machine breakdown or maintenance

Ensure cups are cleaned

Internal Communications

Liaise with other departments on appointment and room arrangement

Brief treatment room SOP

Perform other duties as assigned from time to time

Minimum Diploma or higher.
Fluent in English
Preferably with outspoken personality, presentable outlook and personality.
With Customer Service experience is essential.
Willing to work in Shifts
Immediate availability is added advantage.
Strong interpersonal and communication skills.
Attention to detail and the ability to multitask in a fast-paced environment.
Knowledge of medical terminology and basic medical procedures.
Proficiency in basic computer skills.

Employee Discounts: Providing discounts on company products or services, help employees save money on purchase.
Employee Referral Programs: Incentivizing employees to refer qualified candidates for open positions by offering referral bonuses or rewards for successful hires.
Celebrations and Events: Organizing regular team-building events, holiday celebrations, milestone recognitions, or themed days to foster a positive and engaging work culture.

Similar Jobs

1d ago

D-Warehouse Assistant (KLIA 2)

Lifework HR Services Sdn Bhd