Epicareer Might not Working Properly
Learn More

Customer Service Executive

  • Full Time, onsite
  • Agensi Pekerjaan Asia Recruit Sdn Bhd
  • Petaling Jaya, Malaysia
RM 2,500 - RM 3,400 / Per Mon


Original
Simplified

Responsibility

  • Answering inbound calls from customers.
  • Retain the customers to continue using our telco plan.
  • Promoting our telco plans and promotions.
  • Work closely with team members and leaders always to achieve quality results and productivity.
  • Ensure efficient escalation of priority request/feedback towards effective resolution.
  • Participate in ad hoc projects as required.
  • Proactively identify areas of service and procedural improvement and make recommendations to the team leader.

Requirements

  • Minimum SPM
  • Experienced in contact centre/customer service/ customer support /BPO working environment.
  • Must be proficient in English
  • Only Malaysian Citizens are eligible to apply.
  • Willing to work in Shift & Rotation basis.

  • Normal working hours
  • Saturday and Sunday off
  • EPF and SOCSO