Warehouse Cum Customer Service Associate

Inventory Management:

• Track and manage stock levels accurately.
• Perform regular stock checks and update inventory records.

  Order Fulfillment:

  • Pick, pack, and prepare orders for shipment promptly and efficiently.

    Shipping & Receiving:

    • Receive shipments, inspect goods for quality and quantity.
    • Store items correctly in the warehouse.

      Warehouse Organization:

      • Maintain a clean, organized, and safe warehouse environment.
      • Ensure products are accessible and properly labeled.

        Customer Support:

        • Provide exceptional customer service via phone, email, or chat.
        • Address customer inquiries, complaints, and provide timely solutions.

          Order Tracking & Updates:

          • Assist customers with order status updates and process returns or exchanges.
          • Ensure concerns are resolved effectively.

            Product Information:

            • Provide detailed information about products, availability, pricing, and promotions.

Qualifications & Experience:

Education:

• SPM, Diploma, or equivalent.

  Experience:

  • 1–2 years of experience in warehouse operations, logistics, or customer service preferred.
  • Experience in both warehouse management and customer service is highly valued.
  • Fresh graduates are encouraged to apply.

    Technical Skills:

    • Familiarity with inventory management software and order management systems.
    • Basic proficiency in MS Office.

      Key Traits & Skills:

      Strong Organizational Skills:

      • Capable of managing inventory, prioritizing tasks, and maintaining an organized warehouse.

        Communication Skills:

        • Excellent verbal and written communication for professional interaction with customers and team members.

          Problem-Solving Ability:

          • Proactive in resolving customer issues and ensuring smooth operations.

            Attention to Detail:

            • Accurate in handling orders and managing stock.

              Team Player:

              • Collaborative attitude to work effectively across departments.

                Customer-Centric:

                • Dedicated to providing outstanding service and building positive client relationships.

• EPF & SOCSO contributions.
• Annual leave.
• Medical leave.
• Career progression opportunities.
• Skill development programs.