OPERATION MANAGER

1. Ensure all operations are carried on in an appropriate, cost-effective way 1. Responsible for the smooth, efficient and professional operation of all NASKEN outlets. 2. Ensure that all procedures and policies are in place and followed. 3. Conduct audit and controls on a regular basis. Communicates with accounting in case of any irregularities and coaches and counsels associates whenever appropriate. 4. Ensure good communications between the OUTLETS. 5. Strictly follows bank-out procedures and cash handling procedures. 6. Train and develop employees to the highest possible extent. Ensures that daily training is provided for technical, hospitality, communication, management and organizational skills. 7. Leads by example: Provides a high-quality service and aggressive hospitality towards all customers. 8. Ensure that recognition programs for both guest and associates are in place and working. 9. Controls costs effectively to meet budget guidelines. Has control system in place for all controllable costs and man hours. 10. Communicates with area managers about daily audits and controls, so all are informed about proper procedures. 11. Initiates additional tasks to improve existing procedures and guest satisfaction. 12. Resolves system problems and can operate the system manually. Can lead the staff through a down time. 13. Initiates monthly meetings for all outlets. Attend staff meetings, operations meetings, forecast meetings, and sales strategy meetings. 14. Has plans and actions in place to meet goals and mission of the company. RESPONSIBILITIES 1. Be well groomed and conform with the hotel’s dress code. 2. Be informed about daily operations and events. 3. Be highly visible during extraordinary events. 4. Be familiar with sales strategies. 5. Know all frequent customers and be familiar with their special requests. Ensure that their needs are met. 6. Be familiar with cultural differences and know correct behavior for each culture. Also know the different protocols and etiquette. 7. Be knowledgeable about all emergency plans and know how to act upon them. 8. Report any unusual occurrences immediately to the resident manager or the general manager. SAFETY AWARENESS Maintain safety by adhering to safest policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment.