Job Responsibilities:- Customer Journey Crafting: Collaborate with cross-functional teams to develop and improve customer journey maps, ensuring a consistent and positive experience from initial contact to post-purchase support. Ability to strategize communication channels and customer segmentations.
- Customer Interaction: Respond to customer inquiries through phone, email, chat, or in-person interactions promptly and professionally.
- Product and Service Knowledge: Maintain a deep understanding of our products and services to effectively educate customers and offer the best solutions to meet their needs.
- Sales and Upselling: Proactively identify opportunities to upsell and cross-sell products and services to enhance customer satisfaction and drive revenue growth.
- Issue Resolution: Investigate and resolve customer concerns and complaints efficiently and to the satisfaction of the customer.
- Customer Relationship Building: Establish and maintain strong relationships with customers by providing personalized attention and support.
- Feedback Gathering: Collect and relay customer feedback to internal teams for continuous improvement of products and services.
- Reporting and Analysis: Track and analyze customer interactions, sales performance, and other relevant metrics to inform strategic decisions and enhance customer experiences.
- Process Improvement: Contribute to the development and optimization of customer service processes to improve efficiency and customer satisfaction.
Job Requirements: - At least 1 year working experience in the customer service.
- Preferably graduates from business, marketing, retail or relevant field.
- Passionate about retail sales trends; adapt easily to business growth.
- Knowledge and experience in parenting, baby & kids category is an added advantage.
- Able to pay attention to details because customer satisfaction is important.
- KPI-driven, excited to learn new things and able to work in team.
- Able to speak and write in both Bahasa Malaysia and English.
- Must be self-disciplined and hardworking.
- Must love to work in high growth startup environment.
- Positive attitude with good communication skills.
Benefits:- Happiness is new productivity - Get paid to work & have fun.
- Medical insurance coverage for confirmed staff - Your medical is taken care of.
- Flexi & casual everyday - we are KPI-oriented & result driven.
- Flat organization - we hate office politics & toxic culture.
- Birthday is your holiday - take a day off & come back rejuvenated.
- Additional benefits for you on office carpark & other subsidies.
