Branch Manager - Shah Alam

1. Operational Excellence:

• Manage all aspects of store operations, including inventory management, merchandising, and store maintenance.
• Implement and enforce company policies and procedures to ensure compliance with regulatory requirements and company SOP.
• Monitor and control expenses to ensure that the store operates within budgetary guidelines.

2. Retail Branch Management:

• Lead and motivate the team in achieving KPIs set by the company.
• Monitor and control expenses of the store with advice and under supervision of the District Manager.
• Maintain and uphold the store in great standards to portrait excellence shopping environment to all customers.
• Manage and monitor day to day operations, ensure compliance to the company SOP.

3. Customer Service Excellence:

• Ensure that customers receive exceptional service at all times by maintaining high standards of service delivery and resolving customer issues promptly.
• Assist in handling customer inquiries, complaints, and escalate to superior whenever needed in a professional and courteous manner.
• Lead the team in membership recruitment and constantly report to superior on member concerns for betterment of Manjaku membership benefits.

4. Staff Management:

• Assist in recruiting, training, and developing team members to ensure they have the necessary skills and knowledge to perform their roles effectively.
• Provide ongoing coaching and motivate staff to encourage professional growth and enhance performance.
• Responsible for store schedule, manage and approve teams’ leave.

5. Inventory Management:

• Manage inventory of the store including receiving, ordering and monitoring replenishment of merchandises to meet customers’ demand and minimize shrinkage of stocks.
• Conduct regular stock audits to maintain accurate inventory records and identify any discrepancies.
• Schedule and monitor store team in performing regular and systematic stock check to ensure stocks freshness and quality.
• Working Location : No. 26 & 28, Jalan Tengku Ampuan Zabedah K 9/K, Seksyen 9, 40100 Shah Alam, Selangor

Job Types: Full-time, Permanent

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Experience:

• Retail sales: 1 year (Required)

Expected Start Date: 02/01/2025