Junior Customer Service Executive
RM 4,000 - RM 6,500 / Per Mon
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- Serves as a liaison between the customer and various departments
- Resolve customer complaints effectively through careful analysis of situations and determination of the required resources
- Coordinates well with other CS, superiors, and colleagues from other departments
- Promptly following up with customers to address and resolve issues.
- Managing and prioritizing customer escalations to ensure timely resolution and customer satisfaction.
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- Previous 1-2 years of working experience in customer service.
- Language proficiency: Mandarin and English.
- Customer service skills, with the ability to effectively communicate and assist both internal and external customers.
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
- Must have a sense of responsibility and good communication skills.
- Accessibility - Office near LRT & MRT Station.
- Trendy and Comfortable Working Environment. Work Life Balance
- Annual Leave, Medical Leave, Hospitalization Leave, Maternity Leave, Paternity Leave & Compassionate Leave, etc.
- EPF/SOCSO
- Medical Claim, Performance Bonus, Attendance bonus, Shift allowance,etc.
- Employee insurance.
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