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Junior Customer Service Executive

RM 4,000 - RM 6,500 / Per Mon

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  • Serves as a liaison between the customer and various departments
  • Resolve customer complaints effectively through careful analysis of situations and determination of the required resources
  • Coordinates well with other CS, superiors, and colleagues from other departments
  • Promptly following up with customers to address and resolve issues.
  • Managing and prioritizing customer escalations to ensure timely resolution and customer satisfaction.
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
  • Previous 1-2 years of working experience in customer service.
  • Language proficiency: Mandarin and English.
  • Customer service skills, with the ability to effectively communicate and assist both internal and external customers.
  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
  • Must have a sense of responsibility and good communication skills.
  • Accessibility - Office near LRT & MRT Station.
  • Trendy and Comfortable Working Environment. Work Life Balance
  • Annual Leave, Medical Leave, Hospitalization Leave, Maternity Leave, Paternity Leave & Compassionate Leave, etc.
  • EPF/SOCSO
  • Medical Claim, Performance Bonus, Attendance bonus, Shift allowance,etc.
  • Employee insurance.