Operation Manager

Job Description:

• Oversee hiring, training, scheduling, and performance evaluations while ensuring compliance with company standards.
• Maintain high-quality standards for beverages and address customer complaints promptly.
• Conduct cleanliness inspections and ensure adherence to health and safety regulations.
• Collaborate on menu creation, monitor item performance, and incorporate industry trends.
• Negotiate with suppliers, manage stock levels, and reduce wastage.
• Develop budgets, monitor expenses, and analyze financial reports to meet targets.
• Plan promotions, track market trends, and coordinate with the marketing team to boost sales.
• Provide insights on local market opportunities and collaborate on long-term goals with HQ.
• Manage relationships with licensees, ensuring compliance with agreements and clear communication.
• Identify opportunities for expansion, lead new projects, and manage partner relations.
• Plan and oversee renovations, balancing budget constraints and quality improvements.
• Implement cost-saving measures and utilize technology to streamline processes.
• Use data-driven insights to improve operations and generate performance reports.
• Calculate beverage costs for existing and new menu items to ensure profitability.
• Coordinate with HQ and finance teams for accurate invoicing, rebates, and financial tracking.

Requirements:

• Experience 2 years or more, preferably with chain store experience, a few years of experience in the newer F&B industry is preferred
• Proven track record of managing teams and overseeing day-to-day operations.
• Experience with inventory management, supplier negotiations, and budgeting.
• Flexible and adaptable to work in fast-paced environments, including weekends or holidays.

Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM9,000.00 per month

Schedule:

• Rotational shift
• Weekend jobs

Work Location: In person