Epicareer Might not Working Properly
Learn More
B

Reservation Officer

  • Full Time, onsite
  • Bienven (M) Sdn Bhd - Citadines Connect
  • George Town, Malaysia
RM 2,200 - RM 2,500 / month

Checking job availability...

Original
Simplified

Manage reservation requests
- Monitor team to ensure that information provided to guests are accurate and update
- Assist guests on enquiries and provide room recommendations or packages to guests based on their purpose of stay
- Resolve escalated guests' concerns and feedback relating to reservation requests
- Monitor guest satisfaction levels and feedback for service improvement

Manage reservation operations
- Check reservation records and reservation data entry in the property management system to ensure data and documentation accuracy
- Keep track of all reservation transactions including offers, options, confirmations, reminders, deposits, billing and no shows
- Collaborate with relevant departments on group allocations and reservations and special guests' requests
- Monitor team's compliance with property's standards and procedures for reservation operations
- Execute risk response activities to manage system downtime

Manage room inventory
- Monitor room sales and booking pick-up rates for management reporting
- Monitor occupancy levels and escalate sudden changes in levels for appropriate follow-up
- Verify room inventory and availability of room types and rates on booking platforms
- Verify and analyse reservations reports for management updates
- Analyse reservation forecasts by reviewing seasonal and historical trends

Job Type: Full-time

Pay: RM2,200.00 - RM2,500.00 per month

Benefits:

  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Education:

  • Diploma/Advanced Diploma (Preferred)

Work Location: In person