Reservation Officer
Manage reservation requests
- Monitor team to ensure that information provided to guests are accurate and update
- Assist guests on enquiries and provide room recommendations or packages to guests based on their purpose of stay
- Resolve escalated guests' concerns and feedback relating to reservation requests
- Monitor guest satisfaction levels and feedback for service improvement
Manage reservation operations
- Check reservation records and reservation data entry in the property management system to ensure data and documentation accuracy
- Keep track of all reservation transactions including offers, options, confirmations, reminders, deposits, billing and no shows
- Collaborate with relevant departments on group allocations and reservations and special guests' requests
- Monitor team's compliance with property's standards and procedures for reservation operations
- Execute risk response activities to manage system downtime
Manage room inventory
- Monitor room sales and booking pick-up rates for management reporting
- Monitor occupancy levels and escalate sudden changes in levels for appropriate follow-up
- Verify room inventory and availability of room types and rates on booking platforms
- Verify and analyse reservations reports for management updates
- Analyse reservation forecasts by reviewing seasonal and historical trends
Job Type: Full-time
Pay: RM2,200.00 - RM2,500.00 per month
Benefits:
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Education:
- Diploma/Advanced Diploma (Preferred)
Work Location: In person