Sales Support Analyst (Microsoft Excel) - (1 Year ) - Kuala Lumpur

Sales Support Analyst

Oil & Gas Client (PETRON)

12 months Contract Duration

Damansara Heights, Kuala Lumpur

Monday - Friday [8.00 am - 5.00pm]

RM 2500 - RM 3000

Headcount : 2

Responsibilities & Accountabilities :

• Customer Application Processing:
• Receive and process customer applications from both call center / CV Sales.
• Ensure completeness and accuracy of customer information versus KPDN record in website, in terms of Business Registration Number, type of vehicle, quota limit.
• Ensure there is no duplication of SKDS creation in systems by perform validation check on each application in both Loyalty Management System (LMS) & Card Management System (CMS).
• Collaborate with relevant stakeholders (Cardtrend, DZ Card, CMCM, CV Sales & Card Accounting) to address any discrepancies or missing information.
• Documentation Update and Follow-up:
• Take charge in updating and maintaining the database of customer records and application status.
• Follow up with customers promptly to obtain any missing or additional documentation.
• Ensure accurate documentation submission by customers.

2. System Escalation Handling:

• Respond to and investigate system-related issues escalated by internal teams or customers.
• Troubleshoot and identify system problems, collaborating with vendor and relevant respondent to implement effective solutions.
• Document and track system escalation issues, providing regular updates to stakeholders.
• Back-end Support by attend on escalation cases quota from payment terminals, card and pin issues.

3. Customer Communication:

• Communicate with customers to gather additional information required for application processing.
• Provide clear and concise explanations to customers regarding system-related issues and resolutions.

4. Process Improvement:

• Identify areas for process improvement in application processing and system escalation handling.
• Collaborate with cross-functional teams to implement enhancements that contribute to operational efficiency.

5. Documentation and Reporting:

• Maintain accurate records of customer applications and system escalation issues.
• Generate reports on processing times, issue resolution, and other relevant metrics.

System Requirements

• TNS portal
• LMS portal
• Card Management System portal
• KPDN portal

Qualifications

• Bachelor’s degree in business administration or equivalent.
• Must be good in Microsoft Excel and Power Point
• Customer Communication:
• Communicate with customers to gather additional information required for application processing.
• Provide clear and concise explanations to customers regarding system-related issues and resolutions.
• Process Improvement:
• Identify areas for process improvement in application processing and system escalation handling.
• Collaborate with cross-functional teams to implement enhancements that contribute to operational efficiency.
• Documentation and Reporting:
• Maintain accurate records of customer applications and system escalation issues.
• Generate reports on processing times, issue resolution, and other relevant metrics.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Performance bonus