Sales Assistant

1. Customer Interaction and Support

• Greet and welcome customers, providing information about track rules, safety guidelines, services, and promotions.
• Promote and sell racing packages, memberships, and merchandise.
• Resolve customer complaints or issues with tact and ensure a positive outcome.
• Provide safety briefings to guests and ensure they understand track rules.
• Support during events by managing guest lists, assisting with check-ins, and coordinating with the operations team.
• Record customer feedback and interactions to identify areas for improvement.

  2. Social Media Management

  • Handle phone calls, emails, and social media inquiries promptly and professionally.
  • Post updates about track events, promotions, and daily activities to attract and retain customers.
  • Interact with followers by responding to comments, messages, and reviews in a professional and timely manner.

    3. Bookings and Payments

    • Assist customers with booking race slots, organizing group events, and managing memberships.
    • Process payments and manage the point-of-sale system accurately.
    • Monitor merchandise sales, inventory and ensure the sales area is clean and organized.

• Strong communication, interpersonal, and problem-solving skills.
• Enthusiastic, customer-focused attitude with the ability to handle high-pressure situations.
• Proficiency in using computer systems and booking/payment software.
• Willingness to learn.
• Flexibility to work weekends, evenings, and holidays as required.

What We Offer:

• Competitive salary and performance commission, bonus
• Opportunities for career advancement
• A vibrant and supportive working environment
• Ongoing training and development
• OT
• Uniform provided

  Job Types: Full-time, Part-time

  Remuneration: RM1.700.00 and above (negotiable)

  Expected hours: 30 – 48 per week

  Schedule: Afternoon shift / Day shift

  Supplemental Pay: Commission and Performance bonus

  Language: English (Preferred) and Bahasa Malaysia (Preferred)