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Jobs or company...
M

CLIENT SUCCESS MANAGER - HYBRID

RM 2,500 - RM 3,500 / month
Checking job availability...
Original
Simplified

Key Responsibilities of Client Success Manager:

Client Relationship Management:

 Build and maintain strong, long-lasting client relationships.

 This includes regular client meetings and communication, handling client queries efficiently, and resolving issues

swiftly to maintain high levels of client satisfaction.

Strategic Planning:

 Work with clients to understand their business needs and marketing objectives.

 Develop strategic marketing plans and oversee their successful implementation.

Cross-functional Team Collaboration:

 Work closely with internal teams to ensure smooth execution of marketing strategies, and to relay client

feedback.

 This includes coordinating with creative, digital, production, and other departments as required.

Account Growth:

 Identify opportunities for account growth and additional business opportunities.

 Develop plans to materialize these opportunities, presenting proposals to clients, and facilitating contract

renewals and expansions.

Reporting and Analysis:

 Deliver regular reports on account status to the COO and clients, providing insights and recommendations for

improvements.

Budget Management:

 Oversee client budget allocation and usage, ensuring projects are delivered on time and within budget.

Key Performance Indicators (KPIs):

Customer Response Satisfaction Score:

 KPI: Achieve a 90% satisfaction score for responses delivered within the expected time to showcase

responsiveness and dedication to excellent customer service.

Customer Loyalty and Retention:

 KPI: Attain 90% customer retention rates and bolstered loyalty, serving as benchmarks of proficient response

management and customer contentment.

Job Types: Full-time, Contract
Contract length: 6 months

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development
  • Work from home

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay

Application Question(s):

  • what is your expected salary

Expected Start Date: 02/01/2025

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