E-Commerce Operation Executive

Roles and Responsibilities

Operations Scope of Work:

• Manage e-commerce order processing and inventory fulfillment by maintain a smooth process flow of in inventory and order management (Eg: Ensure delivery lead time KPI are met, orders are delivered before cancellation, pick up orders are on time, reduce of cancellation, same day pre-order delivery, dispute, returns and refund etc.).
• Communicate to logistics and courier company for any special requirements in relation to offers and necessary which requested by customer to provide better user experience.
• Provide exceptional customer support within internal and external for online and mail order customers, reply live chat’ inquiry, answering phone and email enquiries, resolving complaints and processing orders in an efficient and timely manner.
• To ensure clean and effective payment receive on ORN. This include refunds, unsettlement payment and cancellation but delivered cases.
• Deal with Merchandising Department about the replenishment (inventory) in order to avoid customer’s dissatisfaction.

Minimum Job Requirements:

• Possess a degree in Business Administration or equivalent.
• Team player with a sense of team spirit
• Willingness to learn new skills
• Self-motivated, flexible, and able to handle large volumes of work independently
• Able to work well as a team or independently
• Ability to multi-task, prioritize, and manage time effectively
• Good problem solving skills; follow up to ensure resolution
• Basic knowledge in Microsoft Office
• Strong communication skills
• Able to work additional hours/days if needed (particularly during high volume periods, to ensure that departmental objectives are accomplished)

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• E-commerce: 1 year (Preferred)