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Server Technical Support (Mandarin)

RM 3,000 - RM 5,000 / Per Mon

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  • Manage the delivery of server orders and provide after-sales maintenance to customers.
  • Diagnosing and resolving various hardware, software, server, and network issues.
  • Collect, analyze, and resolve technical issues that customers encounter, both before and after the sale.
  • Adhere to strict work handover protocols and provide consistent and accurate information.
  • Follow the company's customer service standards and procedures and stay up-to-date with the latest products and technologies.
  • Ensuring customer satisfaction and maintaining the company's reputation for excellent customer service.
  • Minimum Diploma/Degree in Information Technology / Cyber Security or a related field required
  • Fluet in Mandarin (both spoken and written)
  • Proficient in Windows, with basic knowledge of Linux and databases.
  • Familiar with server and storage products as well as network equipment installation.
  • Understand the configuration and maintenance of network switches, routing devices and security products
  • Able to work in rotating shifts: morning, afternoon, and night shifts
  • Allowance
  • KPI rewards
  • EPF/SOCSO/EIS
  • Medical leave, annual leave
  • Medical claim
  • Providing training
  • Near public transportation (LRT/MRT)