Server Technical Support (Mandarin)
RM 3,000 - RM 5,000 / Per Mon
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- Manage the delivery of server orders and provide after-sales maintenance to customers.
- Diagnosing and resolving various hardware, software, server, and network issues.
- Collect, analyze, and resolve technical issues that customers encounter, both before and after the sale.
- Adhere to strict work handover protocols and provide consistent and accurate information.
- Follow the company's customer service standards and procedures and stay up-to-date with the latest products and technologies.
- Ensuring customer satisfaction and maintaining the company's reputation for excellent customer service.
- Minimum Diploma/Degree in Information Technology / Cyber Security or a related field required
- Fluet in Mandarin (both spoken and written)
- Proficient in Windows, with basic knowledge of Linux and databases.
- Familiar with server and storage products as well as network equipment installation.
- Understand the configuration and maintenance of network switches, routing devices and security products
- Able to work in rotating shifts: morning, afternoon, and night shifts
- Allowance
- KPI rewards
- EPF/SOCSO/EIS
- Medical leave, annual leave
- Medical claim
- Providing training
- Near public transportation (LRT/MRT)
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