Mandarin Service Advisor for American Technology Company- 9am to 6pm
RM 3,500 - RM 4,200 / Per Mon
Checking job availability...
Original
Simplified
- Experience in customer facing environments (phone, chat, in person, etc.) interaction in somecapacity (can include volunteer work, or project work while in school)
- Demonstrates passion for customer service, ownership of the customer experience anddetermination to deliver a comprehensive resolution
- Obsesses over the customer experience and constantly strives to exceed their expectations
- Able to communicate clearly and effectively, both written and verbal in English AND Cantonese
- Able to effectively tailor communication and style to differing audiences and read verbal andnon-verbal cues
- Approaches problems flexibly and is able to adapt and modify approach withoutcompromising outcome
- Providing a high caliber Customer interaction as measured by Client’s call quality reports, callaudits, and customer satisfaction survey;
- Presenting to the public a strong working expertise in all Client Supported Products (now andin the future) as measured by Client’s call quality reports, call audits, and customer satisfactionsurvey scores;
- Ensuring innovation and quality in all Customer interactions as measured by Client’s call qualityreports and customer satisfaction survey;
- Capturing all required data elements in Client’s internal Online Store and other systems ofrecord as required by the Client's training and operational procedures;
- Maintaining a general awareness of Client’s strengths in the industry; and
- Assisting Customers by answering queries relating to their order status, changes and deliverytimeframes.
- Fresh Graduates are welcome
- At least Diploma and above.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
- Minimum of 6 months work experience in customer support in any industry.
- Call centre experience is not a ‘must’ but would be a distinct advantage.
- Professional and/or personal technical troubleshooting experience
- Mobile Operating System, Smartphone, Tablet, PC or laptop experience
- Deep curiosity for understanding technology, passion for learning more and sharingknowledge with others
- Uses analytical skills to isolate and resolve complex technical issues through appropriatetroubleshooting methodology
- Confident navigating through multiple systems and tools to research, comprehend and deliversolutions to customer in real time
- Able to self manage and work independently in a fast-paced and highly-demandingenvironment
- Embraces repetition of core job duties, yet eager to take on more responsibility when needed
- Strong sense of professionalism exhibited by remaining positive, calm and composed underpressure
- Self-awareness to identify, address and manage navigating through challenges associatedwith the role
- Remains focused and poised despite criticism and setbacks
- Eager to receive feedback, embraces coaching and demonstrates changes as a result
- Strong sense of professionalism exhibited by remaining positive, calm and composed underpressure
- At least Diploma and above.
- Working day (Monday to Friday 9am-6pm)
- Medical and Insurance Coverage
- EPF, Socso, EIS and etc.
- Annual Leave
- Medical Leave
- Career Progression
- World Class Training provided (Soft skill, system, SOP and product knowledge)
Similar Jobs
