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CUSTOMER SERVICE EXECUTIVE

RM 2,200 - RM 2,200 / month

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As a Customer Service Executive, you will be responsible for providing outstanding support to our customers and ensuring their satisfaction with our products/services. Your main duties will include:

  • Handling customer inquiries via phone, email, and chat in a professional and timely manner.
  • Resolving customer complaints and issues effectively, aiming for first-contact resolution whenever possible.
  • Providing accurate information about our products/services and assisting customers with their orders, payments, and account-related queries.
  • Building and maintaining strong relationships with customers to ensure loyalty and repeat business.
  • Escalating complex issues to the appropriate departments for resolution.
  • Keeping detailed records of customer interactions and transactions in our CRM system.
  • Collaborating with other teams to improve customer service processes and procedures.

Requirements:

  • Proven work experience as a Customer Service Executive or similar role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Ability to multitask and work well under pressure in a fast-paced environment.
  • Proficiency in using CRM software and other customer service tools.
  • Flexibility to work in shifts, including weekends and holidays.
  • Bachelor's degree or equivalent experience in a related field is preferred.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • Supportive work environment with a focus on employee development and well-being.
  • Training and ongoing support to help you succeed in your role.