Customer Success Specialist (Onboarding)
Salary undisclosed
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Job Responsibility
- Customer Assistance: Act as the primary contact for customers seeking technical help through phone, email, or remote access
- Troubleshooting: Diagnose and resolve customer issues by troubleshooting and offering solutions
- System Management: Oversee databases and maintain system security to ensure smooth operations
- Languages: Proficiency in Mandarin and English is required (Mandarin essential for effective communication with end-users)
- Experience: Technical customer service experience preferred
- Skills: Strong problem-solving abilities, attention to detail, and the ability to learn quickly
- Shift Requirement: Must be flexible to work in Rotational Shifts
- Minimum Qualification: At least SPM level education
- EPF/SOSCO contributions
- Training provided
- Commission opportunities
- Allowance provided
- Convenient location near LRT Station
Job Responsibility
- Customer Assistance: Act as the primary contact for customers seeking technical help through phone, email, or remote access
- Troubleshooting: Diagnose and resolve customer issues by troubleshooting and offering solutions
- System Management: Oversee databases and maintain system security to ensure smooth operations
- Languages: Proficiency in Mandarin and English is required (Mandarin essential for effective communication with end-users)
- Experience: Technical customer service experience preferred
- Skills: Strong problem-solving abilities, attention to detail, and the ability to learn quickly
- Shift Requirement: Must be flexible to work in Rotational Shifts
- Minimum Qualification: At least SPM level education
- EPF/SOSCO contributions
- Training provided
- Commission opportunities
- Allowance provided
- Convenient location near LRT Station