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Customer Success Specialist (Onboarding)

  • Full Time, onsite
  • Agensi Pekerjaan JobScoper Sdn. Bhd.
  • Petaling Jaya, Malaysia
Salary undisclosed

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Job Responsibility

  • Customer Assistance: Act as the primary contact for customers seeking technical help through phone, email, or remote access
  • Troubleshooting: Diagnose and resolve customer issues by troubleshooting and offering solutions
  • System Management: Oversee databases and maintain system security to ensure smooth operations

Job Requirements

  • Languages: Proficiency in Mandarin and English is required (Mandarin essential for effective communication with end-users)
  • Experience: Technical customer service experience preferred
  • Skills: Strong problem-solving abilities, attention to detail, and the ability to learn quickly
  • Shift Requirement: Must be flexible to work in Rotational Shifts
  • Minimum Qualification: At least SPM level education

Job Benefits

  • EPF/SOSCO contributions
  • Training provided
  • Commission opportunities
  • Allowance provided
  • Convenient location near LRT Station
Job Responsibility

  • Customer Assistance: Act as the primary contact for customers seeking technical help through phone, email, or remote access
  • Troubleshooting: Diagnose and resolve customer issues by troubleshooting and offering solutions
  • System Management: Oversee databases and maintain system security to ensure smooth operations

Job Requirements

  • Languages: Proficiency in Mandarin and English is required (Mandarin essential for effective communication with end-users)
  • Experience: Technical customer service experience preferred
  • Skills: Strong problem-solving abilities, attention to detail, and the ability to learn quickly
  • Shift Requirement: Must be flexible to work in Rotational Shifts
  • Minimum Qualification: At least SPM level education

Job Benefits

  • EPF/SOSCO contributions
  • Training provided
  • Commission opportunities
  • Allowance provided
  • Convenient location near LRT Station