IT Support Technician/Engineer
Salary undisclosed
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Job Scope:
- Customer Interaction: Help customers quickly understand and fix their technical issues.
- Feedback and Guidance: Provide clear, timely feedback and guide customers through troubleshooting steps.
- Issue Resolution: Follow up to ensure technical issues are fully resolved to the customer’s satisfaction.
- Technical Troubleshooting: Solve issues related to hardware, software, and networks.
- Application Support: Assist with deploying and supporting new apps and systems.
- Documentation: Keep records of procedures and projects for problem-solving and sharing knowledge.
- Case Management: Manage multiple cases, prioritizing based on urgency and impact.
- Technology Evaluation: Test new technologies to improve IT support efficiency.
- Hardware and Software Setup: Install and maintain hardware, software, and peripherals.
- Network Support: Fix network issues, including LAN and WAN setups.
Job Requirements:
- Bachelor's degree in Computer Science, IT, or related field.
- Certifications in Microsoft (e.g., MCSA, MCSE), Linux (e.g., LPIC, CompTIA Linux+), or Cisco (e.g., CCNA) are a plus.
- At least 2 years of experience in technical support or similar roles.
- Proficient in Windows, Linux, and macOS.
- Familiar with remote desktop tools and help desk software (e.g., ServiceNow, Zendesk).
- Strong attention to detail and problem-solving skills.
- Great communication and customer service skills.
- Fluent in spoken and written English.
Job Type: Contract
Contract length: 12 months
Pay: RM2,500.00 - RM4,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Professional development
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- IT support: 3 years (Preferred)
Language:
- English (Preferred)
Location:
- Petaling Jaya (Preferred)
Willingness to travel:
- 50% (Preferred)
Work Location: In person