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IT Support Technician/Engineer

Salary undisclosed

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Job Scope:

  • Customer Interaction: Help customers quickly understand and fix their technical issues.
  • Feedback and Guidance: Provide clear, timely feedback and guide customers through troubleshooting steps.
  • Issue Resolution: Follow up to ensure technical issues are fully resolved to the customer’s satisfaction.
  • Technical Troubleshooting: Solve issues related to hardware, software, and networks.
  • Application Support: Assist with deploying and supporting new apps and systems.
  • Documentation: Keep records of procedures and projects for problem-solving and sharing knowledge.
  • Case Management: Manage multiple cases, prioritizing based on urgency and impact.
  • Technology Evaluation: Test new technologies to improve IT support efficiency.
  • Hardware and Software Setup: Install and maintain hardware, software, and peripherals.
  • Network Support: Fix network issues, including LAN and WAN setups.

Job Requirements:

  • Bachelor's degree in Computer Science, IT, or related field.
  • Certifications in Microsoft (e.g., MCSA, MCSE), Linux (e.g., LPIC, CompTIA Linux+), or Cisco (e.g., CCNA) are a plus.
  • At least 2 years of experience in technical support or similar roles.
  • Proficient in Windows, Linux, and macOS.
  • Familiar with remote desktop tools and help desk software (e.g., ServiceNow, Zendesk).
  • Strong attention to detail and problem-solving skills.
  • Great communication and customer service skills.
  • Fluent in spoken and written English.

Job Type: Contract
Contract length: 12 months

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Professional development

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • IT support: 3 years (Preferred)

Language:

  • English (Preferred)

Location:

  • Petaling Jaya (Preferred)

Willingness to travel:

  • 50% (Preferred)

Work Location: In person