Customer Service (Mandarin Speaker)
RM 4,000 - RM 5,000 / Per Mon
Original
Simplified
- Answer phone calls, e-mails, live chats, and messages on social media from customers
- Answer customer enquiries and resolve customer issues in an efficient and timely manner
- Help customers with issues related to the service, troubleshoot on the customer's behalf and solve the customer's problems to the best of your ability
- Responding to customer complaints and implementing customer retention strategies in order to reduce churn, retain existing business, and increase loyalty
- Use Retention and Saves skills to retain and win back Business Services customers who downgrading or disconnecting services.
- Flexible in working on all shifts as per business requirement
Position: Customer Service - Simplified Mandarin/ Cantonese/Mandarin
Salary: RM 4000 - 5000
Shifts: Rotational shifts
- Location: NU Tower Sentral, 2, Jalan Tun Sambanthan, Kuala Lumpur Sentral
- Education: Must possess at least SPM, Diploma or above.
- Required language(s): English & Simplified Mandarin/ Cantonese
- Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided
- Able to start on immediate basis.
- Permanent Job
- EPF & Sosco
- KPI
- Medical
- Performance bonus
Similar Jobs