Assistant Front Office Manager

Job Description • Supervise all operations of the front desk, guest services and complaints resolution • Assist in establishing operating policies and standards to ensure strict compliance by staff and quality service delivery • Assist in developing and managing annual budget aligning with the Resort's business plan & strategies • Develop training plan for employees on long-term career development Job Requirement • Certificate / Diploma/ Degree in Hospitality Management with minimum 8 years relevant working experience in Front Office inclusive of 4 years experience in Executive position • Possess excellent interpersonal and organization skills • Possess strong leadership and organizing skills • Ability to work under pressure in a fast paced environment to ensure the operational smoothness and efficiency