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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Executive | Digital Channel Support

Salary undisclosed

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JOB SUMMARY

The Digital Channel Support Executive will be responsible for ensuring the smooth operation and availability of digital channel operations such as the e-Communication System (SMS), Contact Management System (CMS), Chatbot, Secure TAC, WhatsApp for Business (WAB) and Security Access Matrix (SAM) for the i-Akaun Support Centre and CMS. The role includes monitoring performance, troubleshooting issues, and coordinating with internal teams and vendors to maintain optimal service levels.

JOB RESPONSIBILITIES

  • Respond to and resolve non-technical issues effectively. Act as the main contact person (PIC) for technical issues referred to the technical team or vendors.
  • Lead discussions between internal units/sections and the technical team or vendors in resolving issues related to customer inquiries or complaints.
  • Monitor vendor performance to ensure compliance with service level agreements (SLA).
  • Review, negotiate, and manage contract/agreement renewals with vendors and internal stakeholders.
  • Coordinate and lead discussions with vendors and the KWSP technical team for system maintenance.
  • Gather customer feedback and convey the suggestions to the relevant unit for review and implementation of improvements.
  • Prepare voice recordings in Interactive Voice Response (IVR) in both Bahasa Malaysia and English.
  • Prepare documentation for system owner approval for new role applications in the i-Akaun Support Centre.
  • Approve department and branch applications for access to the i-Akaun Support Centre.
  • Prepare weekly and monthly reports on referred cases and coordinate the reporting of reports, statistics, and vendor performance for meeting requirements.
  • Identify opportunities for process and system improvements in handling referred customer inquiries or complaints to enhance unit efficiency.

JOB REQUIREMENTS

  • Malaysian citizen
  • Passed the Malaysian Language (including passing the Oral Test) at the Sijil Pelajaran Malaysia level or a qualification recognized as equivalent by the government
  • Bachelor's degree in Business Administration or Information Technology, Computer Science, or a related field.
  • Below 2 years of experience in a related field.
  • Fresh graduates are also encouraged to apply.
  • Proven experience in digital channel or IT operations.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and vendor management skills.

JOB STATUS

Permanent/Contract

All applications are strictly CONFIDENTIAL and only shortlisted candidates will be called in for interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 2 MONTHS after the closing date of advertisement.

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