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Service Desk Support Analyst

Salary undisclosed

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  • At least 2 - 3 years previous experience in a similar IT support role.
  • Experience with SaaS ITSM Suite of tools such as ServiceNow.
  • Strong technical knowledge of workstation hardware, software applications, printers, iOS, smart phones, tablet and network-related services.
  • Proficient in troubleshooting and profblem-solving techniques.
  • Excellent communication skills with the ability to effectively interact with end-users and support teams.
  • Knowledge of ITIL best practices and incident management processes.
  • Strong analytical and reporting skills.
  • Self-motivated, proactive, and able to work both independently and collaboratively in a team environment.
  • Good documentation skills and attention to detail.

KNOWLEDGE & TECHNICAL SKILLS

  • Services Now
  • Active Directory
  • AVD / WVD support
  • Microsoft SharePoint
  • MS Intune
  • Proficiency in spoken and written English
  • iOS and Android OS
  • Mac OS will be an advantage.
  • Experience with AV systems will be an advantage.