Service Desk Support Analyst
Salary undisclosed
Apply on
Original
Simplified
- At least 2 - 3 years previous experience in a similar IT support role.
- Experience with SaaS ITSM Suite of tools such as ServiceNow.
- Strong technical knowledge of workstation hardware, software applications, printers, iOS, smart phones, tablet and network-related services.
- Proficient in troubleshooting and profblem-solving techniques.
- Excellent communication skills with the ability to effectively interact with end-users and support teams.
- Knowledge of ITIL best practices and incident management processes.
- Strong analytical and reporting skills.
- Self-motivated, proactive, and able to work both independently and collaboratively in a team environment.
- Good documentation skills and attention to detail.
KNOWLEDGE & TECHNICAL SKILLS
- Services Now
- Active Directory
- AVD / WVD support
- Microsoft SharePoint
- MS Intune
- Proficiency in spoken and written English
- iOS and Android OS
- Mac OS will be an advantage.
- Experience with AV systems will be an advantage.
Similar Jobs