Senior Functional Analyst

The senior functional analyst for knowledge management is a role in Group Technology to create an environment that provides technology knowledge to enable technology demand, delivery & support / operations efficiencies & effectiveness.

The role will be working closely with internal technology teams to capture, review, publish & maintain accuracy of knowledge articles in the areas of application platforms, infrastructure & its corresponding standard operating procedures.

Key responsibilities are as follow:

Knowledge strategy

1. Implement & support strategies for knowledge management to meet organisational objectives & enhance knowledge flow across organisational units

2. Develop taxonomies, policies & procedures for knowledge management including guidelines for knowledge creation, retention & sharing to ensure effective & efficient use of knowledge

Functional knowledge maintenance

1. Collaborate with application platforms to understand the end-to-end service functional dependencies that provides a specific customer/user journey

2. Develop knowledge articles containing introductions, sequence diagrams, integration specifications, breakpoints, functional backlogs & impacts across the technology landscape

3. Understand & derive potential functional SOPs to support monitoring, recovery & recurring procedures on functional areas

Knowledge governance

1. Editing & proofreading content before publication to ensure clarity, grammatical accuracy & brand consistency

2. Optimising content according to SEO best practices to increase visibility & engagement

3. Managing content calendars & ensuring timeline publication of materials

4. Utilising content management systems to analyse website traffic & users engagement metrics

5. Updating knowledge centre content as needed & ensuring a cohesive digital presence

6. Engaging with online community & responding to comments or questions in a manner that reflects the brand voice

7. Monitoring content trends & staying up-to-date with advancements in content technology & platforms

8. Conducting proactive content audits to assess how well existing content is performing & to identify gaps or areas for improvements

9. Measuring the impact of content & campaigns, reporting on content benefits & adjusting strategies accordingly

10. Thinking about user experience & takes ownership for quality & accuracy

11. Facilitate technical exchanges, dissemination & coordination of knowledge & learning products through platforms, trainings/workshops, induction programmes, etc across knowledge management team & contributors

12. Collaborating with knowledge custodian, i.e. Jira, Confluence, etc, to ensure availability of knowledge management tooling

As part of the experience, you’ll be learning about:

1. Bank’s policies & processes

2. Various technology solutions that is enabling the bank

3. Collaboration with various technology & business stakeholders