Online Sales & Customer Service Executive

加入我们充满活力的团队，成为在线销售和营销执行人员，在电子商务的精彩世界中释放您的潜力！如果您是一位有动力和结果导向的个人，热爱在线销售和营销，这是一个探索全球市场、处理多样化营销职责，并对公司增长产生重大影响的完美机会。 工作职责： 1. 管理和维护在线销售渠道：负责公司电商平台（如Lazada、Shopee、面子书，公司官网等）的日常运营，确保产品上架、库存管理、促销活动等都能够顺利进行，推动销售增长。 2. 客户关系管理：建立并维护与客户的长期合作关系，通过积极的沟通和个性化服务提高客户忠诚度，推动回购率。 3. 客户服务支持：通过社交媒体、在线聊天和电话及时解决客户的疑问、问题和投诉，提供高效的售前、售中、售后支持。 4. 推动销售成功：通过深入了解客户需求，提供量身定制的解决方案，确保销售目标的达成，并协助完成额外的销售机会（如交叉销售和追加销售）。 5. 订单处理与跟踪：确保所有订单从接收到发货的全过程顺畅无误，并及时跟进物流和库存更新。 6. 制定并执行数字营销策略：参与制定线上营销活动和促销计划，以吸引新客户并推动销售额增长。 7. 数据分析和优化：定期分析销售数据、客户行为和市场反馈，制定相应的策略并提出优化方案，提升整体业绩表现。 8. 与团队及其他部门协作：与市场营销、物流、采购等部门紧密合作，确保整体运营流畅，提高客户满意度。 要求： 1. 教育背景：至少拥有商业和市场营销、商业或相关领域的文凭或学士学位。 2. 销售经验：优先考虑具有1至3年销售经验，尤其是在线销售和数字营销经验的候选人。 3. 有动力和快速学习能力：自我激励，渴望学习并适应不断发展的在线营销趋势和策略。 4. 出色的销售和营销理解：展示对销售和营销原则与技巧的理解，以推动成功的在线活动。 5. 团队合作精神：成熟、负责，愿意在团队导向的环境中协作工作。 6. 社交媒体营销经验：优先考虑具有Facebook广告和社交媒体营销经验，并能有效利用这些平台的候选人。 7. 勤奋和责任感：勤奋，有强烈责任感，沟通能力优秀。语言能力：必须能够用华文话写、打字、说和读。 Join our dynamic team as an Online Sales & Marketing Executive and unleash your potential in the exciting world of e-commerce! If you are a motivated and results-driven individual with a passion for online sales and marketing, this is the perfect opportunity to explore worldwide markets, handle diverse marketing responsibilities, and make a significant impact on our company's growth. Job Responsibilities: 1. Collaborate with superiors to develop and execute effective online marketing strategies aligned with company goals. 2. Identify and explore new opportunities, channels, and collaborations to expand the company's online presence and reach new markets. 3. Respond to online inquiries promptly, engage with potential customers, and facilitate the closure of sales deals. 4. Actively participate in the sales process, from lead generation to finalizing deals, to achieve sales targets. 5. Manage product listings and promotions on various online platforms, including the company's website, Shopee, Lazada, and others. 6. Provide excellent after-sales support to ensure customer satisfaction and address any inquiries or concerns. 7. Assist in organizing and participating in sales and marketing ad hoc activities to promote products and enhance brand awareness. 8. Establish and maintain strong relationships with local and international agents to support business expansion and partnerships. 9. Collaborate in the recruitment process of new local and international agents for online market expansion. 10. Undertake other ad hoc duties as assigned by superiors to support overall sales and marketing objectives. Requirements: 1. Education: Candidate must possess at least a Diploma or Bachelor’s Degree in Business and Marketing, Business, or a similarly relevant field. 2. Sales Experience: Preferably, candidates with 1 to 3 years of sales experience, especially in online sales and digital marketing. 3. Motivated and Fast Learner: Self-motivated individuals who are eager to learn and adapt to evolving online marketing trends and strategies. 4. Exceptional Sales and Marketing Understanding: Demonstrated understanding of sales and marketing principles and techniques to drive successful online campaigns. 5. Team Player: Mature, responsible, and willing to work collaboratively in a team-oriented environment. 6. Social Media Marketing Experience: Preferred experience in Facebook Advertising and social media marketing, with the ability to leverage these platforms effectively. 7. Hardworking and Responsible: Diligent individuals with a strong sense of responsibility and excellent communication skills. 8. Language: MUST be able to write, type, speak & read in MANDARIN