Customer Service Representative - English speaker
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Position: Customer Service Representative
Location: Kuala Lumpur
Working hours: Rotational night shift from 8:30 PM - 8 AM
Working days: Rotational 5 working days, 2 off days
Salary: RM 3,200
Contract: 6 months renewable based on performance
Requirements:
- Fluent in English (reading, speaking & writing)
- Immediate stater
- Must have at least one year of customer service experience
- Experience using Microsoft Office
- Able to work on weekend and night shift (rotating basis)
Responsibilities:
- Offer excellent customer support via email, phone, and online chat.
- Handle customer requests, including registrations, transfers, and cancellations, promptly.
- Improve processes for delivering and implementing tests and materials.
- Provide feedback for updates to registration and reporting systems.
- Monitor customer requests and suggest improvements for better service.
Job Types: Full-time, Contract
Contract length: 6 months
Pay: RM3,200.00 per month
Schedule:
- Night shift
- Rotational shift
Application Question(s):
- Do you need to serve any notice period? If yes, please state.
Education:
- STM/STPM (Required)
Experience:
- Customer Care Specialist: 1 year (Required)
Expected Start Date: 01/20/2025