Technical Support

Job Scope :

• To provide technical support via telephone, remote software and email requests from end-users for all PC hardware, software and associated peripherals problems.
• To log support calls and document/tickets their outcome to facilitate the resolution of common queries.
• To redirect or escalate support requests to the appropriate member of the IT Infrastructure Team
• To pro-actively provide information to end-users on the progress of outstanding support calls.
• To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment.
• To install, configure operating systems and related software’s to agreed IT standards under the direction of the Technical Manager
• To maintain the existing PCs and peripherals to IT standards determined by the Technical Manager, by performing upgrades, new installations and carrying out routine audit procedures.
• To assist in the compilation and maintenance of an accurate inventory of hardware and software.
• To assist in the compilation of the Support Centre's technical documentation, guidelines and procedures and ensure they are disseminated to users.
• To liaise with System Administrators to ensure continuity of service for all users.
• To provide at all times a professional, courteous and rapid response to individual users.
• To undertake such projects of a level commensurate with the responsibility of the post, as designated by the Technical Manager
• To undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility.
• To develop and maintain active and progressive working relationships with all members of MyEG Group Of Companies
• To establish and maintain effective working relationships with vendors and partners.

Criteria :

• Strong hands-on management of LAN/WAN networks using Windows Platform, Linux platform, switches, IP phones etc.
• Good understanding of network protocols such as TCP/IP, SNMP and VOIP with strong analytical and problem-solving skills to troubleshoot connectivity and performance issues that involve network, and applications.
• Ability to prioritize and is self-motivated. A team player while able to work with minimum supervision and take on full responsibility for assigned tasks
• Customer oriented, courteous, neat appearance and good presentation, with effective oral and written communication skills in English and Bahasa Malaysia.

Job Type: Contract
Contract length: 12 months

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• IT support: 1 year (Required)