Hotel Front Desk Receptionist-International Academic Exchange Centre

RM 2,200 - RM 3,200 / Per Mon

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Guest Relations:

Greet and welcome guests upon arrival with a friendly and professional demeanor.
Handle guest check-ins and check-outs efficiently and accurately.
Address guest inquiries, requests, and complaints promptly, ensuring a positive guest experience.
Provide guests with accurate information about the hotel’s facilities, services, and local attractions.
Operational Duties:
Maintain a clean and organized front desk area.
Process guest payments and manage billing accurately.
Ensure that guest records are updated and maintained properly in the hotel’s management system.
Coordinate with housekeeping and other departments to fulfil guest requests.
Standards and Procedures:
Adhere to hotel policies, procedures, and brand standards.
Ensure compliance with health and safety regulations.
Follow the standard operating procedures for emergencies.
Team Collaboration:
Work closely with other hotel staff to ensure smooth operations.
Assist colleagues during busy periods and provide training to new front desk staff as needed.
Maintain a positive working relationship with all hotel departments.
Personal Development:
Participate in ongoing training programs to enhance skills and knowledge.
Stay updated on industry trends and best practices.

Diploma or equivalent. A diploma or degree in hospitality management is a plus.
Previous experience in a customer service role, preferably in the hospitality industry.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Proficient in using hotel management software and basic financial transactions.
Ability to multitask and remain calm under pressure.
Ability to work flexible hours, including weekends and holidays.
Proficiency in English; proficiency in Mandarin is an advantage; knowledge of additional languages is an asset;
A friendly and professional demeanor with a positive attitude towards teamwork.